North Shore Pool and Spa 1849 Shermer Road, Northbrook, IL 60062

"I got scammed. Came in with specific question about possibility of getting rid of algae in 2 weeks as I was selling the house and need it to be done by a certain date. I had asked if this was at all possible or I should just drain and acid wash. I had shared all the details about the pool, the plaster, the condition, showed the pictures. Explained what has happened (the pool wasnt drained and acid washed when opened). I was told that I need to buy $280 worth of chemicals and was reassured all will be gone if I follow direction. Nothing worked AND I when I called the store back I was connected to another gentleman, who had told me that they drain and acid wash their pools because apparently the chances of algae being cleaned up this way in the short period of time is minimal if at all possible. I had also consulted numerous other pool professionals only to learn that what I was told in the store is not realistic."

"This company is NOT a full service pool company. If something electrical goes wrong YOU will have to call and pay for an electrician. They will nickel and dime you every single time they come out to clean the pool and you will need to call and get clarification every single week. The auto pool cover is nothing they have a clue about. They will break it and charge you for because they do not understand how one works. They can refer you to a company that deals in auto covers but they are in INDIANA! That IN company will refer you to an actual full service pool company in your area and THAT is the pool company to use! Full service is key! Thank you NS for finding me an actual pool company....full service!"

"Well I learned the hard way. I would ask for pricing in writing upfront. I was very disappointed after a conversation with NSP about closing our pool for the year. I had already drained, removed railings, etc. in anticipation of an equal cost for services. NSP was there for 2 hours to put on a cover and blow out the lines and 2 gallons of anti-freeze. Bill was over $250 per hour. Nice enough staff and people but I will be shopping around."

"This is the place to go for help, advice and supplies. Ed and Justin are great and have the most accurate testing on the North Shore and better prices than Walmart or Home Depot for better quality stuff. Open over the weekend Saturday and Sunday!"

"Every year I say I'm gonna review these guys for sending the best folks out to open the pool and hot tub and this year I'm glad I remembered to follow through. This place took over for the folks who installed our pool and never missed a beat. They've since put in a heater, and retiled the part right below the top. All without a hitch."