Edible Arrangements 124 North Main Street, Grapevine, TX 76051

"My boyfriend wanted to get me something special for Valentines and ordered the roses in a glass vase with chocolate covered strawberries. The only thing they delivered were the chocolate covered strawberries and nobody would pick up the phone when trying to resolve the issue. Then after submitting a request for reimbursement, they asked when they could deliver the flowers the next day. Horrible customer service."

"Ordered from the location. Reached out to the store and 1-800 number. Never received a response. Canceled order online and within 30 minutes my status order was updated to arrangement completed and out for delivery. Called my financial institution to cancel the payment before any delivery or status update was made. There is a reason why your overall score is low and you have the reviews pertaining to your business. This is unacceptable and 1 star is too high. Avoid this location and company at all cost. Have ordered edible arrangements in the past this experience is the absolute worse. Update 2/15: Spoke with the manager who was very apologetic. The drivers didn’t show up and she had to hire third party help. She offered a full refund. Communication and follow up today was promising."

"Ordered a $200 valentines gift a week in advance. On the delivery day it still had NOT gone out for delivery by 4pm, which on the delivery time slot I had selected up to 3:00 because it was going to a school for a teacher. No one answers the phones so I ended up driving almost an hour to go pick it up, and 45 mins back home. On top of this they wouldn’t refund my delivery fee’s and Valentines Day fee’s I paid for the already $200 order. You pay this crazy amount for a bit of chocolate and some flowers for the convenience of having it and for the experience of the person receiving it to have there day at work made better by the surprise, not to drive all over town to get it, have it not be delivered anywhere near on time and still be charged for delivery."

"I had an amazing experience at Edible Arrangements, thanks to the exceptional service provided by an employee named Cruz. Despite my last-minute request, Cruz went above and beyond to accommodate me. Her attentiveness and professionalism were truly impressive. Cruz took the time to understand my preferences and helped me choose the perfect arrangement for the occasion. The level of customer care I received was outstanding, and the end result exceeded my expectations. I highly recommend Edible Arrangements for their top-notch service and the dedication of employees like Cruz who ensure a memorable experience."

"Horrible customer service ! My order was selected to this location online but the address I gave was meant for a different location (per the employee I spoke with) which I get but instead of transferring it properly or informing me this needed to be changed they flat out canceled my order without giving me a notice (no email or phone call referencing this cancellation).I ordered a week in advance & come the day of delivery(still having no clue of the cancellation) I check to see if there was an update but with no luck I call the office just to be given attitude with no will to help me figure out my situation. I was told I was given a refund but my statements show there was no refund & now I don’t even have an order to show for it. The location that is was “transferred” to was way more helpful then the person at the Grapevine location. Never again"