Blue Wave Products 101 North Raddant Road, Batavia, IL 60510

"Brendan is the benchmark for true customer service. This company is great and he was polite, professional and efficient. I recommend them to everyone. Thanks for taking the extra step and making certain I was happy."

"These folks have amazing customer service. I bought a shuffleboard table for my family for Christmas and when the shipping company lost one of the boxes, I called Blue Wave and they had another replacement sent within 3 days. I was very happy with the way the agent, Brendan G, handled my call and worked to get us taken care of for Christmas."

"We received a pool cover with defects. They responded immediately and shipped us a new “BETTER “ liner at no cost to us. We really appreciate their customer service. Will definitely order from them again!"

"They stood by their warranty and sent me a new pool cover within a few days. I was impressed; absolutely no hassle. I only gave 4 stars because my exact cover was out of stock and I therefore received a cover with a lesser warranty."

"I had not purchased a Blue Wave Product in the past, preferring to deal with the company I had worked with over the past 20 years for my pool supplies. That being said, I purchase one of their 18 ft above ground covers last September and was disappointed when I noticed it was seeping water up from under the cover, thus leaking. The cover in question had a full 3 year replacement warranty and a 15 year pro-rated warranty and was purchase thru Amazon. The cover is put up in storage, in season and even has nylon netting on top of the cover to prevent debris and limbs from hitting it. The cover seems of good thickness and quality with no visible holes or cracks. I am guessing that maybe the seam, which goes down the middle of the pool may have broken loose in some way. So, although not sure of the product, I contacted Blue Wave with regard to a warranty replacement and was pleasantly surprised to note that they did get back to me within a few minutes saying that a replacement cover is being ordered and will be sent to me in a few days. This is very quick warranty service. Although a little concerned with the hope that the cover I had purchased was a rare defective that can happen and the replacement will be better. Blue Wave Products does seem to follow up with warranty. I will try to follow up with this review when the replacement cover is received. Follow up, I received a second email, supposedly from the company handling warranty from New Wave saying they will need me to pay for shipping of the replacement cover of some $12.00+ and that I would need to call their customer service with a credit card to make the order. That in itself is understandable and acceptable. But, in addition they charged a 3% service fee for me using a credit card. Since they only allowed me use a credit card to order the replacement, you would think that would have been figured in. Follow up: Warranty replacement cover received in only 2 days. I am not sure why but I was not charged shipping for the new cover. So on that count, my experience with Blue Wave Products purchased thru Amazon has been very good. Quick customer service response and my issue taken care of in only a couple days. Dan Southwest Missouri"