ZIPS Cleaners

"Please think twice before going to this place. They simply cheat. I used to wonder how they are able to deliver your cloths on the same day after dry cleaning. The reality is that they don’t clean your cloths. What they do is simple ironing but they charge for dry-cleaning. I gave them my cloths for dry cleaning earlier this week and when I went to collect them, I found them ironed and out on hanger neatly but dirt around my collar. I thought it was by oversight and gave another day to wash/dry clean. Today when I went to collect, I found all my shirts ironed again but not washed. Insane…."

"Management is horrible! Non existent!! They messed up my wedding dress and I am always told the manager will be there the next day at a specific time and he is not. I need my issue resolved as soon as possible."

"Pls count your clothes with any accessories such as belt, tie, etc. They misplaced our over coat’s belt and gave us a very bad customer service on call and in-person. Finally, Sravan helped us finding it and he is a great person to talk to. They didn’t compensated us with the inconvenience caused to us."

"They ruined 3 items and after 2 months, I am still waiting for compensation. I was told 3 weeks back that they will give me a gift card once they find the items on the website. I showed him (on of the managers) two items but still no compensation. Every time I go to the store, I am being told that he just left or is not there. I am really disappointed with the way management deals with customers after they make a mistake. I am updating my reviews as even the corporate chose not to respond. Every-time I go to the store, I am being told that owner will call back but still no response. They have extreme poor customer service. BE AWARE."

"ZIPS lost my dress shirt, never returned my phone calls, then offered me a $20 store credit as compensation after I made 4 trips to the store myself. I was a weekly customer at ZIPS and the staff has always been excellent, but after seeing how management handled this situation I will not be returning to any ZIPS location. I dropped off a dress shirt for laundry. When I returned to pick up, I was told that it would be ready the next day. When I came back, I was lost and to expect a call when it was found. I waited 10 days without hearing anything and returned to the store. I was told that the shirt had been sent home with another customer they were trying to get it back, and if it could not be recovered within another week, I would be reimbursed for the cost of the shirt. I waited a week without hearing anything and returned to the store again, for the fourth time. At this point, I was offered a $20 store credit as compensation for my lost dress shirt. I reached out to ZIPs directly via their website and have not heard back in over a month."