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Two Rivers Cleaners
1196 West Boughton Road, Bolingbrook, Illinois 60440
About the Two Rivers Cleaners
Two Rivers Cleaners is a trusted laundry institution located at 1196 West Boughton Road in Bolingbrook, Illinois. We pride ourselves on providing top-quality cleaning services for all your laundry needs. Our experienced staff is dedicated to ensuring your clothes are cleaned and pressed to perfection. Visit us today and experience the difference at Two Rivers Cleaners.
Photos of Two Rivers Cleaners
1196 W Boughton Rd, Bolingbrook, IL 60440, United States
Opening hours of Two Rivers Cleaners
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Closed
Reviews of Two Rivers Cleaners
"My experience with Two Rivers Cleaners was unsavory. I experienced deprioritization due to race, one of my suit coat jackets was ruined. No refund was offered. I requested it, but only received decrepit excuses and sad to say, no funds. Service Experience: The third week of Oct 2023 i called around to various cleaners in the area to get a price on how much some alterations would cost. After calling this establishment I decided to try them out so I came in and dropped off two suit coat jackets for alterations. One brown and one grey. The brown one was supposed to have the jackets sleeves shortened since they were far to long. The grey jacket needed to be let out some as it was a bit tight. I prepaid for everything and was told to come back Wednesday of the following week. Over the course of the week I lost the ticket they gave me, so Monday I stopped by to get another ticket reprinted, at this same time they tell me they have the clothes I dropped off are finished and ready to go. So they grab the garments and bring them to the front. After inspecting them the brown one seems fine, but the grey one was off. The jacket didn’t seem to be let out and there were unsown holes in it where it seems they looked at the seams on where you let it out but hadn’t sown them back. The shop owner tells me it was let out but only a little bit and that the open seams were a mistake and to give them another week to get it corrected. Unfortunately, I didn’t have the ability to wait another week for my clothes. So since my order was to be picked up on Wednesday initially and it was Monday, I told them I’ll come back to get the finished clothes on the original date which was on Wednesday. They were irritated by that but agreed. When Wednesday arrived I came to the store to pickup my garments. The store owner had a sour expression on her face but none the less got my clothes immediately without me even having to ask for them or give a ticket. She knew who I was. When she bought the clothes up she tried to immediately shoo me out of the store, however, I insisted to look over my garments since they were incorrect the last time. After review it clear that they damaged the lining on my grey suit coat jacket. I pointed it out to the store owner. She agreed that it wasn’t right and said give me until Friday to get it fixed. At this point I was done and demanded a refund and compensation for my ruined garment. At this point she decides to try and fix it herself since she has an industrial sewing machine in the shop, but says I’ll need to wait until EOD the next day. Again, I demanded my money as I was no longer willing to leave my clothes with them. The store owner tells me that she outsources the labor of sowing and because of that I cannot get a refund at all. I took my garments and left as this is not legal, nor does it make sense. ALL BUSINESSES EAT THE COST OF ERRORS. Do not go here ever! Racial Experience: The owners prioritize caucasian Customers over African American customers. On my initial drop off of clothes the store owner put my order aside to take a white customers order. At first, I let it go. When coming back the first time to pick up clothes, the same thing happened. And on the final time entering the store it happened again. On one drop off and two pickups white customers were prioritized. The only way to even try to make this right is to give a full refund for the services you didn’t perform accurately, and to compensate me for my ruined suit coat."
"They were courteous and had my dress ready on time. No complaints and I will definitely use their service again!"
"I've been to this cleaners twice. The first time, I didn't utilize their services because the item (summer dress) wasn't worth the cost of alteration, and they were very honest in communicating this. The 2nd time it was for a simple fix (zipper) but Lumi, again was very honest about the cost, but played around with it as I stood there, and fixed it. She didn't require payment, but was so gracious from the moment I walked in the store, BOTH times. She always greets with a HEARTY hello and a smile. I truly appreciate the customer service."
"The Customer Service here at Two Rivers Cleaners in Bolingbrook is great and the staff is professional. I spoke with Lumee and Young regarding my wedding dress alterations and they took care of me right away! Young is knowledgeable, patient and such a delight. I’m excited to see the results. Update, photos from the wedding are below and I love it!!!"
"Call today in the morning , (I call to another cleaners and they gave me a straight No) to see if my jacket (similar to the picture) which had some stains would be ready for today afternoon , since tomorrow in the morning I would be traveling and he said maybe but I need to see it in order to give you an answer. After a few minutes I went to the place and he said yes it would be ready after 4pm . Great service !!! He took the time to see and not only said NO stains were gone and jacket looks as if is new !!! Thank you so much ♥️"
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