Northwest Air Duct Services LLC

"First off the owner is the man! Personable. Smart. On the ball. Tracks his guys. Price wise they can’t be beat either. Iv called so many places and none had the owner calling me back let alone explaining everything in detail. Iv never left a review before the work was done but these guys were just on another level. Will update after works done."

"Northwest Air Duct Service did a fantastic job of cleaning all the ducts in my house. They were exceptionally thorough going through every room in my house and then showing me the before and after pictures of the work they did. I highly recommend their services!"

"I am extremely disappointed with the services provided by Northwest Air Duct, which I hired to clean the air ducts and dry vents in my home. Unfortunately, my experience with this company has been nothing short of a nightmare. I paid in full for their services over 2 weeks ago, but they failed to complete the job, repeatedly no call no showed for multiple scheduled appointments, demonstrated poor customer service, and have since been unresponsive to my attempts to contact them. I now have to pay another company to finish the job. I would not recommend Northwest Air Duct and their services."

"Northwest Air Duct Services cleaned out duct work and did a great job. Price was very competitive, service done on time and very professional. We will definitely be using Northwest on our other homes too. I highly recommend Northwest Air Duct Services LLC."

"I don’t believe the tech did anything for the 2+hours he was here. I already looked past the fact he showed up 70min after he was supposed to, he was scheduled between 12-2pm. At 2:20pm, the tech still hasn't arrive so I called that was when I was told he is on his way and will be arriving in 40min. He showed up around 3:10pm. Up on arrival, he was polite, told me that he is my tech and will be checking out the furnace, and then get started with the returns, clean the furnace & main lines and then the supply vents, will follow by the dryer cleaning He asked me if I wanted to have the bath vent cleaned, he told me normally the price was $45 for one but since he is here it can be done for $30 each. After he left, I was cleaning and went to the upstairs hall bathroom and then I realized, how did he clean the bath exhaust vent when his ladder is downstairs the whole time? The hall bathroom vent is 12ft high from the floor. The vent is not directly above the bath vanity even if he stand on there he won't be able to reach! that got me curious and check it out. I got ladder went up, opened all three bath vents, the motors and the duct still have dirt/dust...So my question is, is the $30 only vacuuming the bath vent cover or should the motors and duct as well?! I mean, if only clean the cover I could of done that myself lol Now that I realize the bath vents were not done, it got me to do a little inspection. I went to check the supply vents, most were cleaned(not that I can see in the middle of the duct but at least after opening the vent cover it looks clean) but a couple of them still have dust or dirt after I remove the vent covers...I don't know if he missed or being caseless but I have security camera in my house because I have younger kids. Some of the rooms he didn't even enter! He was in my basement cleaning the furnace fan, I opened the cover, I cannot tell rather the furnace fan had been cleaned but I did see a screw inside and a few dust, so if the furnace was opened up to clean the fan I am sure the screw would have been vacuumed!? Now, should I worry if the main supply and return vents were cleaned? Well, the previous dust services company cleaned our duct, they had several cut opening in the main, these opening were sealed back with duct tapes, let's just say these old taps were still there so it doesnt look like this tech opened up anything in the main supply and main return! So the question remain, how did this tech cleaned any main supply or return if they were not opened?!?! Now, onto the dryer vent. I was outside of my house to see the dryer vent, oh boy, there was dust at the vent opening cap! Even if he cleaned the vent for sure he didn’t clean the vent at the exit end!! He even charged me to install a new dryer duct because after he pulled the duct closer to the dryer he claimed part of the duct was bent and unable to be installed back! I have security camera, and it didnt show he was even at the exterior dryer vent cap to clean anything! I checked the filter because the equipment he used wasn't a big vacuum sitting by my furnace pulling dust and dirt into a big container. So I looked, the new filter which I changed out three months ago is filled with dirt and dust! It looks like when the tech using the air gun blows dirt and dust loose, he wasn't vacuuming but pushed all dust to my filter lol. My filter is good for a year but I Normally change out about nine months. It sure looked like the filter was in there for a year or more after this lol. I don't mind changing to a new filter but I wish it would have been brought to my attention so I know I should change it out without finding this out myself.... I wasted five hours of my time on a Saturday, 3 hours waiting for him and 2hrs that he was 'cleaning'....I could have been playing with my kids! Photos for uncleaned vents, return, dryer vent and bath vents were all sent to owner. He told me any bad reviews or complaint will do nothing and told me to go for it. Even said Any media is good media, you will see!"