Backyard Dreams,

3125 Washington Ave, Alton, IL 62002, United States

"Been here several times for water analyzing. This year we needed a new liner. Felt like liner price was very reasonable. Heather recommended calling their go to installer and he was very nice and helpful. Had liner and installation all complete within a week. Heather recommended water needs and is super helpful. Highly recommend."

"My husband and I had the most wonderful experience with Heather yesterday. We have been fighting getting the pool right and she helped us so much and the pool is looking much better. Thank you Heather, you’re a wonderful and beautiful person."

"I purchased a pool from Greg Sands at Backyard Dreams a few years ago and had it installed by his people. The pool collapsed while still under warranty and I tried to reach him for assistance multiple times. He never responses. He has no interest in talking with you after your purchase. If you care at all about service after your buy, go somewhere else!"

"I purchased a swimming pool from this company and paid half of the total price in a deposit of $4800 using my credit card. They strongly encourage you to use pay with a check and charge a 3 percent transaction fee for a credit card. After reading all of their negative reviews and BBB complaints, I felt that it was worth 3 percent to have the peace of mind that a credit card allows. At no time and no where on my receipt did it say I could not cancel and get a FULL refund. A week later they called me & told me that the pool I paid the deposit for was not available and they didn't know if it ever would be. They also wanted to have me switch to a different pool that was "significantly more expense at no extra cost to me" but couldn't provide me with any details of the pool so that I could check to see if it was legitimate. I requested a refund of my deposit because they could not provide what they had sold me. When I went in to pick up the receipt for the refund, I was informed that I would be charged a $144 transaction fee because I used my credit card. I refused and came home and called my credit card company and they advised that there is no transaction fee when a refund is issued. There are very limited options locally for pool companies, but PLEASE read the reviews on Yelp and elsewhere and the BBB complaints before you give these people any business, most read the same as mine."

"Backyard Dreams is wonderful to work with! From the first time we called them to when we picked up our new pool steps they were friendly, knowledgeable, and easy to work with. I look forward to continue working with them in the future for all of our pool needs!"