Imel Pest Control Inc

"Poor customer service, we bought a house 5 months ago that already had Imel termite equipment installed; while renovating our new house an imel employee stopped by to check the equipment. We told the employee we had just bought the house and gave them our contact information; he said someone will reach out to us to see if we’re interested in continuing service with them. A few months goes by and we received a bill… a bill for a service we never agreed to or were spoken to about. Then when someone called us (5 months after buying our house) they said we could pay the bill with all the late fees or they could come get the equipment. The whole interaction put a bad taste in our mouths. We would have been happy to continue service if they had communicated better."

"This place is a waste of money. They didn’t kill off the roach infestation at my rental property and just kept telling us to wait to let the product work and if it doesn’t that I could pay another $75 to have them treat a third time. After a month of waiting and still having roaches crawling everywhere I finally called someone else who killed them off immediately and imel wants to take credit for that saying they would have died the same day the other company came. They offer no solutions or compensation when you’re unhappy with the service. Stay away from this company. You guys seem to have an answer to everything in your responses to people but it’s all excuses. We were never given any specific instructions, every time we called with concerns we were told to wait different time frames. Every time we talk to you you told us it needed another week from what we were previously told. Also, the sticky trap bait that you claim you put down was not actually done. You guys are are full of excuses and have rude customer service. I hope this review keeps others from wasting their time and money with you."

"I thought Matt would spray around my house and be finished in 15 minutes. He spent an hour inside and out. He sprayed soffits, around the deck, inside and out side all doors including the garage door and even entrances to attic and crawl spaces. He hit everything he could. He explained the chemical was pet and human friendly. He even threw down a granular around plants to not harm them. I got way more than I expected. He even said if I see any more ants/ spiders he would come back and spray again. He treated my house as if it was his house and went above and beyond."

"The first year I had them, 2 years ago, they were great. The man who came out about the termites was so friendly and professional. The second year, they said they had a new technician and that he had already been out. We were waiting for him and he hadn't come, and we knew this because he needed to come inside. The woman on the phone argued with us and said her records say he's already been there. Instead of apologizing and trying to figure out what happened, she wanted to argue with us. They very much went downhill from the first year till the second. I canceled after that."

"I’ve used Imel pest control for years, Brad and his team were amazing! I highly recommend this family owned business to all my friends and family. If you want it done right the first time, this is the best company to deal with!"