Letty's Designs and Home Decor

"My husband wanted to support small local business and we weren't going to write a review. However, after the response we received from the owner came off quite harsh with no follow through on their part, I decided I might as well help others with a review. I will not be giving them my business again. Direct quotes from our email & the response we received: - "Unfortunately, the flowers that I received did not resemble the bouquet that was posted on your website. I thought I was receiving a clear vase, babies breath, and a dozen roses. However, I received a red vase, no babies breath, a huge ribbon, and an abundance of greenery. The roses were also cute at random lengths. Normally, I would not complain, but I feel as though the amount of money I spent does not reflect the quality of the flowers I received. Also, the bouquet I picked out on your website was not the same arrangement that was delivered. Please consider refunding me for the order." - Owner's response, "the product in the arrangement was valued higher than what was paid. Our dozen roses arranged are 79.99. The red vase I thought was a nicer display for the holiday, we never carry babies breath as we believe it's a cheaper look. It's unfortunate you did not like the extra mile we added to the arrangement as the bow and different lengths of roses. The photos are references and a guideline to all the bouquets. I will be in contact ASAP to pick up the arrangement which should be in good condition and then we can chat about a refund." (We were never contacted, the flowers were never picked up, and we did NOT receive a refund as specified.) Disappointed that we couldn't have been treated kinder. Regardless of a refund, I feel the owner could have responded to us differently. See photo for what we received."

"I came here for my mothers birthday flower arrangement last year not knowing exactly what I wanted. I threw some ideas at her, it was November at the time and I was looking to go for a fall theme, and gave her a price limit as well as a week before I picked it up; I was super satisfied with what she had pulled together! Beautiful fall coloured flowers very full boquet with a cute heavy duty glass vase and a couple of Cottontails for the cherry on top. Product looked to me worth more than what was charged. Not to mention they were super hospitable in helping me to keep it protected, covered, and as spill-free as possible since I was traveling alone and it was a rather bulky arrangement. I plan on going back for mother's day this weekend!"

"Letty has a charming little shop with a wide selection of floral and other home decor. Very welcoming, warm with exceptional customer service. Letty is creative and can help you see your vision. Wonderful addition to the LeClaire business district and community!"

"Letty and Bradd did our flowers for our wedding in July and they were perfect! I showed her a picture of what I wanted and they were perfect! Letty has also done stunning Mother's Day arrangements for my mom! I would definitely recommend Letty to anyone!"

"Letty did the flowers for my wedding in April and they were absolutely breathtaking. I told her my vision and she created the most beautiful bouquets, centerpieces and decorations. The LeClaire shop is adorable and has many quality items. Highly recommend for floral needs! Just ask her and she will do whatever she can!"