Sonco Pools & Spas
About the Business
Sonco Pools & Spas is Northern Illinois & Southern Wisconsin's best swimming pool contractor, located at 7920 North Alpine Road, Machesney Park, Illinois. With over 40 years of experience, we specialize in designing and installing custom swimming pools and spas that reflect your unique style and bring your family and friends closer together. Our award-winning design team uses the latest 3D software to create a virtual tour of your backyard with your new swimming pool, ensuring a seamless and personalized experience.
As a general contractor and store, we offer a wide range of services including chemical sales, weekly maintenance, repair, free water testing, and accessory purchases. Our in-house hardscape division can add the perfect finishing touches to your pool project with premium brands like Unilock and High Format.
At Sonco Pools & Spas, we believe in providing exceptional customer service and quality workmanship. Our dedicated team is committed to creating a lasting positive relationship with each customer, ensuring that your pool or spa project is completed to your satisfaction. Let us take care of the details so you can relax and enjoy your own pool paradise.
Photos
Location & Phone number
7920 N Alpine Rd, Machesney Park, IL 61111, United States
Hours open
Monday:
10:00 AM - 5:00 PM
Tuesday:
10:00 AM - 5:00 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
10:00 AM - 5:00 PM
Friday:
10:00 AM - 5:00 PM
Saturday:
10:00 AM - 4:00 PM
Sunday:
Closed
Reviews
"They installed our pool about 3 years ago. We run it year-round. The pool equipment is outside in the elements. Sonco has repaired a few issues with the equipment recently. Michelle has been very helpful. Chemicals are reasonably priced."
"We are new to owning a hot tub and Alejandro has been super helpful explaining and helping us learn about water care and has gone above and beyond with taking the time to explain and make sure that we are understanding chemicals and maintaining our hot tub so we can enjoy our spa and spend less time stressing as new owners. I would highly advise anyone with a pool/spa to come here for your needs and the staff (Alejandro) has been great to work with."
"I was a customer service consultant prior to retirement. Therefore, I might review things from a different perspective? Recently we bought a Hotsprings Grandee. Sales staff (Vince, Doug & Alejandro) were very knowledgeable, helpful, straight forward, honest & patient. The delivery men did well but installed the cover backwards which necessitated a follow up & replacement parts. The final set up tech (William Norup) was the best piece. He is extremely customer driven, a good communicator, exceeds expectation and truly cares. He's a great ambassador for Sonco. Overall, it's been a positive experience to date and I would recommend Sonco to others. Time will tell, but I'm confident. The only area that I see needs improvement is the internal communications between sales, the service office and the techs. Messages just don't seem to be delivered and subsequently acted on."
"Had a cloudy hot tub issue. Alejandro was more than helpful in guiding me in the right direction. He tested my water and gave me the correct analysis. He explained everything to me in how to clear up the issue and sold me the chemicals I needed. Excellent customer service."
"Sonco did such an amazing job at getting our pool up and running we finally have our getaway. The photos are of the transformation from a petri dish to a peachy dish."
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