Duraclean,

1989 Belford North Drive, Belvidere, IL 61008

"We have been loyal customers of Durclean for over 15 years, and they have consistently provided excellent service. However, our recent experience has been disappointing. We had a scheduled appointment for our carpets to be cleaned today between 8 and 9:00 in the morning. At 8:30, we received a call informing us that both drivers for their trucks had tested positive for Covid-19. Understandably upset, we were told the earliest they could reschedule was March 5. When I attempted to discuss the situation with the owner, I was met with a condescending attitude from the scheduler which further added to my frustration. Given that we had planned this appointment in advance due to having guests visiting , the inconvenience of rearranging our schedule, having to move furniture in four rooms and waiting until after March 5 for the service was highly frustrating. As someone who works in the service industry myself, I was taken aback by the lack of empathy and professionalism displayed by Stephanie, the coordinator we interacted with. While we have encountered scheduling issues in the past, which were ultimately resolved to our satisfaction, Stephanie's handling of this situation has led us to reconsider our continued patronage of Durclean. Customer service should always be a top priority, and one negative incident like this can tarnish a customer's perception of a business."

"Had some old braided rugs they did an amazing job! Look as good as new!"

"The quality of work was acceptable. The fees billed to the insurance company were outrageously high. This is why home insurance costs keep going up."

"Joe cleaned our basement floor after it flooded. Showed up when he said he would and did a great job."

"A HUGE THANK YOU- WELL DONE! to Joe and Felix. We had our carpets cleaned today and they came out GREAT! Better than I ever expected. Both technicians were knowledgeable, courteous, reasonable, hardworking, AND friendly. Great job! Brian and Karen Z"