Johnson Harkness & Park Inc. 1480 Sequoia Drive, Aurora, IL 60506

"This may have been the most unprofessional firm I have ever dealt with. Last year, I provided all of my tax documents by the beginning of March and was assured that the taxes would be filed and the documents returned to me in a timely manner. As I do not have difficult taxes, I thought nothing of it until I had to deal with filing an extension with the IRS while on vacation multiple timezones away. Still, once I was finally able to pick up my documents last year, I spoke with 2 receptionists who gave me a recommendation to a different lawyer of the firm. This January, I called and made an appointment with the second lawyer. I received a call later, one of the office staff advising me that there was a scheduling mix up and would I come in for an appointment an hour earlier? I agreed and showed up at the new time, at which point I was informed that I had been scheduled with the old lawyer instead-the one who caused a delay last year. I spoke with the office manager to express my frustrations (to her credit, none of this was her fault) and the situation from last year and was told that my options were to do a drop off (which I had made the appointment to avoid), to have an appointment with the lawyer I was moving on from, or " I was welcome to go with another firm." Ultimately, I chose to do the drop off, as it's already late in the season for another firm. Just as I was getting home, however, I received a call that, due to my dissatisfaction, it was decided that I should go to a different firm and my documents were available to pick up. Yep, because I had a negative experience at this firm last year, another one this year and expressed it, I have been fired as a client. As I left, I mentioned my intention to relate this experience in a review- exact response? "I'm sure we can take it." I'm sure they can. I'm also sure prospective clients should know that the consequences of this firm's unprofessionalism will fall squarely on the customer."

"I was looking to get a quote on how much tax preparation would be. Mike was incredibly rude and straight told me to go to H&R Block if pricing was a concern. This is NOT a way to speak to your potential customers."

"They are excellent at their jobs. They are friendly, smart, fast, and are reasonably price for their services. I have never had a bad experience here."

"Mike has been doing my personal taxes for years. He's professional, responsive, friendly, and always available when I have a mid-year question on anything tax related. Highly recommend Mike!"

"Excellent accounting and tax service. They have been spot-on in giving us sound advice. We are small business owners in private practice."