Reliable Cleaners 8103 Culebra Road, San Antonio, TX 78251

"I review customer service by the integrity, friendliness, competence, and care for the customer's experience at the business. It's not whether items or service given, costs $1, tens, or hundreds of dollars. This specific review is about a small amount of money. On January 28th, 2024, I brought in a new dress shirt to be "pressed only". The lady charged me $3.00, since it was not being cleaned and starched. She said it would be ready about 4:30 pm on January 29th, 2024. I came back with the paid receipt. The manager now was working the shift and increased the price by over double to $6.50, like it was a full cleaning and would not honor what was charged and paid for. She said, "you still owe $3.50". When I explained I paid in full what was asked and showed her the receipt, she would not honor it. She said she would talk to her employee about what she charged me, as she should have charged more. Initially, I was told by the mgr she saw the shirt being pressed early in the morning. I picked up the item....in late afternoon. But, later she told me it was a rush job and to do it, it should cost more...to justify her doubling the price. It's the principle and lack of ethics of the manager, who would not honor a fully paid receipt for cleaning. I cannot recommend any business who overcharges customers by double, when a service has already been paid for in full to the cashier the day the item was dropped off. I did give a one star to this business, as the shirt was pressed properly. This review is my opinion of the business. I hope others will have a better experience in the future."

"We had a shirt and suit pants dry cleaned here. They lost the suit pants. We gave them 5 days to find them, at which point we needed to attend a wedding wearing the suit in question. They would not pay for the entire suit, even though the pants are not sold separately. We found a close match and gave her the bill. She paid us with a check. A day after the wedding, she's finally found the pants. She leaves us a message saying she's stopped payment on the check that we've already deposited and to please pickup our pants. She then refuses to pay any fees incurred because she stopped payment on the check. Now we're left having to use the legal system to resolve this stupid issue caused by gross incompetence on their part. I would not trust them with my dirty gym socks. I never updated this, but they refused to pay the $15 bounced check fee. So, I sued them and won. They had to pay $15 plus $140 filing fee. So remember, when you're wrong, stand your ground and lose 10 times more. Smart business."

"I took my wedding dress here a while ago & when I got it back, absolutely spotless! I loved that it was as if I never even wore it, it was so clean! Love that I was able to use drive thru & the customer service was great!"

"HORRIBLE out come! Clothes were unwearable. Person there tried to gaslight me on the fact that they look better then they were. If you can't do the job , don't except the work. And she gave me a free lecture. Basically insinuated to me it's my fault , perhaps don't get it dirty next time. ( 8 year-olds vomit) This is my suit for tomorrow. I hate to do reviews like this. They have no control over the clothes because they sub out the dry cleaning anyway. We will see if the place fixes this for me and correct this and I would be happy to update this review if all is corrected."

"We trusted them with our son's school pants. She hemmed up all 5 pairs, and fixed two zipper jackets. Couldn't he happier with the work they do. Affordable prices and turn around time is pretty fast. For the pants she did all of them same day hence the 5 star review! One jacket took a little longer, it was during the holidays and they were very busy, waited just shy under a week."