THAT'S CLEAN MAIDS 17823 Dappled Walk Way, Cypress, TX 77429

"Awesome staff & crew! I had to reschedule many times as I was doing a move out clean, this company accommodated every reschedule & did a fantastic job with the clean - highly recommend them!"

"I agreed to pay a flat fee of $243 to have my home cleaned. I had to reschedule 3 times on my cleaning day because they kept missing their appointments. When they finally showed up, they quickly ran through the house and left after 1.5 hours. The bathrooms weren’t cleaned well and in general, the house cleaning was unsatisfactory. They returned days later for a reclean and they still failed to show up on their scheduled day. I had to make another appointment for the following day and they came inside, cleaned one bathroom and left everything else dirty. After all that I’ve been through with the company, is a complete reclean of the house really too much to ask for?"

"***DO NOT USE THIS COMPANY*** If you’re looking for a deep clean, move out clean, or any type of clean at all that won’t leave you disappointed, or spending wasted time trying to communicate or even get a response from the company, then DO NOT USE THIS COMPANY. We hired them to do a “Move Out” clean with “Deep Clean Pro” as described on their website for our EMPTY home, and were left with a less than basic clean that we paid over $400 for. The only furniture in the house was beds, entertainment center, and a breakfast table. Half of the services such as organizing, make beds, picture frame dusting, and many other components of the “House Cleaning” described on the website (which were included) were not even necessary as we had moved everything except already made beds out of our home. To say that we were completely left without the service we paid for, light fixtures weren’t dusted, cabinets weren’t cleaned, garage and porches unswept, floors unvacuumed and mopped, and the floors and carpets they did vacuum or mop, you couldn’t even tell. This is in no way a deep clean, and I wouldn’t even hire them for a basic clean based on how badly they performed on an empty house. I can only imagine the work they would do if our belongings had been in the home still. Along with this, the company absolutely refused to communicate in any other form than email, offered to send out the same crew that didn’t do their job in the first place, and not once had anyone attempted to contact us to resolve the issue. We were only constantly told to email someone else, and even when I did the first time, the email wasn’t even valid and was kicked back. No phone calls were answered on their customer service line either. I was then sent text messages from the office manager again, refusing to do anything on their own, and telling me to email another person. Refused over and over again to even pick up the phone or forward the email themselves. We had to clean our home ourselves, and after doing so, could absolutely 1000% more see how bad of a job they did. My wife posted a Google Review and the owner replied back to that review faster than ever, and still has not even attempted to reach out to discuss the issue. Instead he acted as if it wasn’t his problem because of the review and the fact it was a holiday weekend, but had time to comment on Google. This company is awful at both customer service and cleaning service itself. Do not put yourself in the position to be treated the way we have by them. There are many more cleaning services to be used in Houston/Cypress, because trust me the 100% customer satisfaction and integrity of the management falls far short of that as you can see by these pictures. Another company out to make a quick buck, provide halfway service, and not take any responsibility or attempt to fix the problem THEY created. This isn’t even half of the pictures and none of the emails from them, but hopefully it saves you the pain."

"HORRIBLE! I hired them for a Move Out Clean. Which listed several services to be completed. They must have assumed I wouldn't be back at the home to see their final job. Once a buyer gave their realtor feedback that the house was filthy and needed a deep clean, I immediately drove back to the house (1.5 hrs away) to find that this cleaning service DID NOT DO WHAT THEY SAID THEY WOULD DO! They didn't even vacuum or mop the downstairs. Did not clean inside or outside of cabinets. knocked down drapes in master bedroom and didn't let me know. I was overly nice to the company and ask that they comply with coming back out because I had another full day of showing the house to buyers but all of a sudden commutation was limited. They asked me to send pictures and I had more than enough to prove they didn't do their job. I ended up cleaning the entire house for ours to get it ready. I should've just saved the money, instead of losing it! The manager helping never even apologized or ask how else she could help. Absolutely ridiculous!"