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Sparklean Maids
2300 George Dieter Drive, El Paso, Texas, United States
About the Sparklean Maids
Sparklean Maids is a professional cleaning service located at 2300 George Dieter Drive in El Paso, Texas. They offer top-notch residential and commercial cleaning services to ensure a sparkling clean environment. With a team of experienced and trustworthy maids, Sparklean Maids provides exceptional cleaning services tailored to meet the needs of each client. Whether you need a one-time deep cleaning or regular maintenance, Sparklean Maids is dedicated to providing a thorough and efficient cleaning experience. Contact them today to schedule your next cleaning appointment and enjoy a sparkling clean space.
Photos of Sparklean Maids
2300 George Dieter Dr #4, El Paso, TX 79936, United States
Opening hours of Sparklean Maids
Monday:
08:00 - 22:00
Tuesday:
08:00 - 22:00
Wednesday:
08:00 - 22:00
Thursday:
08:00 - 22:00
Friday:
08:00 - 22:00
Saturday:
08:00 - 22:00
Sunday:
08:00 - 22:00
Reviews of Sparklean Maids
"I’d spoken with a Joseph. I told him I was looking for a detailed cleaning. I told him what my major concerns were. The day of the appointment they did not show and I called and left a message. When he called me back he said it must’ve not saved properly so we agreed for the next day at the same time. They were about an hour late. When the lady got there I again told her my areas of concern. A second lady showed about 20-30 min after the first. There was a lot of stuff missed. They called me to take payment before it was even done and when I called back after seeing everything Joseph told me I should’ve done a walkthrough which they did not offer(they left pretty quickly) and he took the payment knowing they weren’t done. Lesson learned. Their website says satisfaction guaranteed and that they clean top to bottom which was not true. The hood of the stove was left untouched and there was still dust on the cabinets and the tv stand. When Joseph called me again to let me know someone would come we again went over what was missing in which he told me I was asking for too much and that they’re losing a profit by sending someone again. The website says “Satisfaction is GUARANTEED or we’ll come back and clean your home AGAIN on the same day without a hassle.” Although someone did come to fix the major areas missed this was supposed to be a detailed cleaning and I expected a lot more. I remember him saying they do the baseboards as a part of the detailed cleaning but the third lady who came to do the corrections told me that Joseph said they charge extra for that. Their website also says no hidden fees. Their website is misleading. Overall this was not a great experience and Joseph was pretty rude and when I asked for a supervisor he said he is a supervisor. The last lady was really nice but I wouldn’t recommend this company."
"I called them early Saturday they said open at 9am, out of the other 4 that I had called and said they also opened at 9am this place was the only one that answered. Also they were able to go on the same day. They know how lock boxes work so i can generate them a 1 day code for them to clean. They took what was left behind from the tenant which was some cleaning supplies nothing big but they did take it which made my job easier. They also do carpet cleaning which i didn't know but they called me to ask me if i wanted that done. Ofcourse I said yes. They are quick and was happy with the job done."
"They actually showed up on time for my cleaning, rare for El Paso area! I was very pleased. The ladies were polite and professional. They swept and cleaned my back patio, that was unexpected and nice. They did a good job of cleaning throughout the house. I would have liked to have the floors done a little better. The tile floors were left feeling soapy had streaks. There were areas of the carpets that were missed with the vacuum. Overall, I was very pleased. I will use them again."
"This is the worst cleaning company I’ve ever hired. They showed up late and then the day they were supposed to complete the service Pete called and said his card machine didn’t work. He also originally quoted be 249 and the day of the service he claimed I miss understood him and he quoted me 299. This company is a scam, please don’t book them. They did a terrible job on my move out cleaning. They skipped a lot of the things they were supposed to clean. I called the owner to let him know that wasn’t acceptable and he accused me of not wanting to pay. They have no standards on cleaning."
"Like others, wish I could give negative stars. On Monday, my wife booked a cleaning for Thursday. She called back about 30 min later to cancel. They had already billed credit card for $248. They refused to refund. Management (Pete) stated that they do not provide refunds according to their policy. Didn’t matter that services weren’t completed and were not going to be done. No contract was signed, nor was their “policy” mentioned to my wife. I called on Tuesday, they took down my information and issue stating they will speak to management and call me back. They never did. I scrubbed through their website and no evidence of their no refund policy. In fact, their website only had glowing statements regarding their professionalism. I called a different number today (Wednesday). No answer so I left a message requesting a refund or that I’d have to get police involved if it came to that...was called back immediately by someone who said they were a manager but would not give me their name after asking several times. They told me it was already discussed with my wife that they will not give a refund and they were not going to discuss it with me. I confronted them on the lack of policy anywhere (took pictures of their website in case they try to change it later) they kept saying it doesn’t matter. I asked if pursuing a lawsuit was worth it and they said what was done is done and to start a lawsuit if I wanted. I asked them if they didn’t care how bad their google reviews are and that this is obviously not the first time they do something like this and they hung up on me. My wife called our credit card company once transaction cleared and now they are beginning an investigation. No professionalism. So shady. No customer service skills. Must be starving for business if refuse to refund...obviously for a reason. May still file a police report."
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