Shampooch Pet Grooming,

626 Court Street, Ottawa, IL 61350

"Taken my Shepherd here many times and they do a great job."

"Always a great job of grooming on my dogs. Very pleasant experience."

"We just moved into the area, took our Minuture Snchauzer for her cut and bath. In the 5 years of her life, it was the best cut she has ever had. We will go back again and again."

"Dropped my Lab off at 9am and was told be done by 12. Didn’t hear anything till 2 saying he was done. Never got a phone call saying they where running late. Lack of communication. Tried called multiple time and went right to answering machine. When picking up we asked what took so long they replied back with we had 14 dogs with 3 workers. Need to have a better scheduled planned out."

"Let me start this off with saying I never complain or post on social media. I prefer to handle situations directly and give businesses the opportunity to rectify situations. I had the absolute worst experience with Shampooch Groomers in Ottawa. I brought my 2 dogs in for a bath and furminator treatment. I received a call that they were done and that they were $80 each. This is $50 more than I have been paying since bringing them there. I asked about it on the phone and the girl was very short with me. When picking them up the owner asked if I wanted a receipt and I asked about the prices and said I wish I had been told that they were raising the prices when I scheduled my appointment or even when I dropped them off. She rudely explained that they’re a lot of work and it’s comparable to other places. She then stated that she no longer wanted to groom them. when I told her it was the price I paid at another groomer... she goes “just pay whatever you want” and walked inside. Another girl brought the dogs out and I made the check out for what I had been paying previously. She came out and yelled at me for not “meeting her halfway” and I explained that how rude she was,her lack of transparency, and that she was refusing to groom the dogs anymore made me choose to pay that. I explained that had I been notified that the prices went up, I wouldn’t have an issue. I get my dogs in the car and realize my males nails are bleeding. DO NOT BRING YOUR DOGS THERE! I have never been spoken to that way in my life and I am completely appalled at how this entire situation was handled."