H&R Block 2464 U.S. 30, Oswego, IL 60543

"My tax professional Kathy is amazing. Been going to her for years."

"$$ but worth it for now. We are retiring have used H&R for years. Will continue if can afford for tax year 2024."

"I have had good luck here in the past. This year has been horrible. Finished my tax return early January to get it out of the way. I noticed that after the January 23rd date for the IRS accepting returns that mine had not been received. I called and talked to both the office and customer service on the phone. On two separate occasions I was told that the IRS had received my return but was being audited. So I contacted the office and my tax lady said that it was a computer error and had not been sent in. So I was lied to twice by customer service. In reality they would not have known that my taxes were being audited. Same thing happened with my state return. I know that state returns usually take longer, but now into February it had not been received. So I called the office directly and there was another computer issue. I had to resign all the paperwork again and the return was sent. At some time in the process my return was changed from direct deposit to a paper check mailed to me. I was told that the check was mailed out on February 8. I was told if I didn’t receive it by February 18th to call customer service back. The 18th came around and no check. So I contacted customer service back and they told me to call back after the 21st. No check. Then the 22nd. No check. So I was finally able to talk to a supervisor in person today. She could not figure out what the issue was either. Ashe contacted corporate directly and they then told her to inform me I had to wait another 4 days before contacting corporate back. When it comes to your money you need to trust the people who do your returns. H&R has done nothing but repeatedly lie and done nothing to help me resolve the situation and I am still wondering what is going on."

"Bernett has been completing our taxes for years. We would not want anyone else for this task. She is extremely knowledgeable and very informative. She is also a very friendly and kind person who is always concerned for our best results. She's the best! Scott"

"I don’t really like using major businesses for my taxes. Tried them out because of reviews, went great. Mr. Young was knowledgeable and fair and seemed to understand the process very well. Girl upfront was nice and when I went to pay added a discount as well, my returned looked great and I felt the process was smooth."