H&R Block

"Adam is wonderful. He is a great at what he does and is extremely professional and personable."

"I called the 1-800 number given in your response, the "tax specialist" who answered the phone had no idea how to help me. You need to do a better job when hiring people who are supposed to know tax information!! She told me to find a tax specialist who could help me. I suppose that means I'll be getting a refund since no one knows how to do their job at H&R Block! If I could give this place a zero I would. They always give me a newbie, when I called this year to make my appointment I asked whoever took the call to NOT give me someone new. I had medical expense, and the last person did not seem sure of what they were doing. After I was finished, I realized I forgot to include the expense for a new furnace (totally my fault), when I notified my “tax specialist” of this, she told me that after the submitted taxes are approved we could not file an amended return. So Wrong! And to top it off they messed up my payment, I had to go back several times to get it straightened out. Then I received a letter from the state, something about my property taxes they would need to verify. I called and they said they would look into the letter, so I dropped off the letter and a copy of my property taxes and waited for a call. And I and waited, and waited, and no call, even after I called the office several times and left messages for them to call me back regarding the letter, a big nothing!! I only had 30 days to respond to this letter. So I’m on my own, with only a couple of days left to figure out what papers I need to send in. Horrible, horrible customer service! Would NOT ever go back!"

"Come to this place if you are looking for lack of communication and someone to take a long time to file your taxes. I get that this place is busy because it is tax season but a month with taxes still not filed and no communication about anything, just isn't okay. I did call the corporate number to see what their policy is for drop off turn-around and received no answers, only offered to make an appointment for a phone call from the man that is supposed to be doing my taxes. Definitely the one and only time that I will be using H&R Block for taxes."

"My wife used to do our taxes and she passed away this year. I knew little or nothing about filing for taxes and this HR Block office made it simple, easy and completed it quickly. Their price was a little less than I thought it would be. And, my tax professional Beata was wonderful."

"Best place ever, I have been going here I think 3 years now and the woman who helps me is the best I have ever had. I'm 32 have filed my taxes several times and she always makes it as easy as can be. She quick, efficient and kind. If there is something I don't understand she explains it and never makes me feel dumb."