Ferraro Small Engine Repair 826 Skokie Boulevard, Northbrook, IL 60062

"Communication issues - phone calls not returned. Never updates, or cost quote. Our snowblower was sitting there for over a month without any notification of turn-around time. Going to try another, more-professional repair shop next year."

"This guy is very unprofessional and unfriendly. He doesn’t explain anything. I took my snowblower to get it started. He just wanted $15 for taking a look at it. That was fine if it weren’t for his attitude and bad manners. I’m reporting him to Toro. He shouldn’t represent them."

"Phoned 2 weeks ago and they indicated they would pick up my blower in about 2 weeks. I followed up today and they seemed to busy to commit to a new date. I listened to how their business problem became mine."

"Got our snowblower repaired here. Good turnaround time and superb service. Cash/check only."

"My snowblower broke down in the middle of high season. Even at a time when I'm sure Ferraro was swamped with business, my repair was handled well from beginning to end. A friendly voice on the phone to arrange pickup, on-time pickup on the appointed day, a quick turn-around for the repairs, and delivery when promised. All at a reasonable price. It couldn't have gone better."