Abbott Appliance
27 East Burlington Street, Riverside, Illinois, United States
About the Abbott Appliance
Abbott Appliance is a trusted appliance repair service located at 27 East Burlington Street in Riverside, Illinois. With years of experience in the industry, our skilled technicians provide top-notch repair services for a wide range of appliances including refrigerators, dishwashers, ovens, washers, dryers, and more. Our team is dedicated to providing fast and reliable service to ensure your appliances are up and running smoothly in no time. Contact Abbott Appliance today for all your appliance repair needs.
27 E Burlington St suite a, Riverside, IL 60546, United States
Opening hours of Abbott Appliance
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Abbott Appliance
"Had them come to our home to fix a freezer. The freezer drawer was frozen shut. He and his partner able to get the drawer open, but did not take care of the issue of why it froze shut in the first place. Told me to unplug the refridge/freezer for at least 24 hours. Had to put frozen food into coolers. These guys then proceeded to throw dirty ice from the floor into the coolers. Was told to contact them when everything was defrosted and that they would come back to check the drain pipe. Called them back a day later and he acted like everything was done. He did not even check for if there was an problem or a clog. To make matters worse, the water from the freezer drained to the floor behind and adjacent to the unit warping the wooden frame around it. These guys seem like they don't know a thing about how to properly repair a freezer. Had another company come out a month later. That company was able to take the freezer drawer off, diagnose the problem, and fix it in only a few hours."
"I highly recommend Abbott Appliance as an appliance repair shop. When I called, I was informed that it might take up to a week to get someone out to check out my oven door lock problem, but the phone person suggested I contact one of their service men directly who was nearby to see if he could fit me in. I called Jim and he had just finished up his previous appointment and could be over in 15 minutes. I understand this is pure luck and in reality has nothing to do with the 5 stars on this review. Jim's level of service and professionalism upon arrival is why this is a 5 star review. Jim asked me to unplug the stove before he arrived (easily done) so that he could see if he could simply reboot the "computer",. When Jim arrived he got directly on task, (the reboot did not work) he completed several diagnostic tests in short order and informed me that the computer board was fried. He then outlined my options to remedy the situation along with estimated time spans (crucial with the "supply chain" issues we face these days) and in short order I decided to replace the stove with a used stove. I asked Jim if he had any recommendations on brands, as well as stores that might sell used goods with warranties and he provided me that information. Then he asked me how I was going to remove the old stove to the curb, offering the use of a hand dolly and his help if I was interested. I took him up on the offer, we removed the stove to the curb and the new (used) stove was delivered on my preferred date and time. It has been my recent experiences that service technicians (and most service providers for that matter, been through a drive through lately?) view customers and work as an annoyance. Jim absolutely made my day (even though I had to replace an appliance). He was thorough, knowledgeable, professional and helpful.... and was kind enough to help me. If I could give ten stars I would."
"The name of person that shows up to my 80 year old grandmas house was Jim, please do not use his company or services, dishonest, liar and a thief, he Made an estimate for $350 for replacement of the dryer belt, the dryer pulley, and the dryer rotors, he showed up today and never replace any of the parts except the dryer belt, I was there to inspected and notice the same old parts, he was ready to get pay and go for services not Surrendered. Not a honest business at all. Don’t let this person or business in your house. Who knows how many people been victims of this man and they not even know."
"The women I scheduled with was super helpful. They got me in the same day and she was great at keeping me up to date when the tech would arrive. Jim was great as well, very knowledgeable, professional and seemed like he knew his stuff. Knew right away what was wrong with our washing machine and our Gas Dryer."
"Jim was efficient and professional in diagnosing and fixing the washing machine. HQ has room for improvement: They gave a time window but didn't call to update when the tech couldn't make it. They said they'd call 30 min. before the tech arrived but never called. That said, Jim called in advance from his personal cell phone when he arrived back with parts the next day."
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