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Terry's Appliance Services
929 Stratford Avenue, Elmhurst, Illinois, United States
About the Terry's Appliance Services
Terry's Appliance Services, located at 929 Stratford Avenue in Elmhurst, Illinois, is a trusted institution serving the Chicagoland area with over 60 years of combined customer service and appliance repair experience. Customers like Marie M highly recommend Terry's Appliance for their prompt and efficient repair services. From fixing dryers to repairing ice makers, Terry and Sons Appliance offer reasonable prices and quick solutions. Additionally, customers can refer a friend and receive $10 off their next service. Trust Terry's Appliance Services for all your appliance repair needs.
Reviews of Terry's Appliance Services
"We had a particularly unique problem with our washer--no high spin. Even after I replaced all the various parts and circuit boards, still wouldn't work. So I called up Terry's Appliance. Rich came over to try to help and learned quickly that this was not a simple fix. He spent about 3 hours trying to diagnose the problem, going deep into the wiring, reinstalling everything I did (and confirming I had done it all correctly) and even accidentally frying our extra circuit board in the process. What impressed me the most was his absolute commitment to stay with it, to give his best service. I am a first time customer, not a long relationship, and he treated me like I was a loyal customer. When he was done, he had gone above and beyond in trying to diagnose and couldn't figure out the problem. He apologized and didn't even charge me for the service call. But what blew me away was that he reimbursed me for the circuit board that got fried. This man lost 3 hours of work time, didn't make a dime and LOSE $200 in one afternoon. It was an example of HIGH INTEGRITY that knocked me over. NOW, here's the kick. The next day I had to do some basic laundry and I was just going to have to wring them out by hand until the Super Duper Frigidaire repair man came. And dang it, the high spin was working!!!! In all the intricate and detailed testing and working the wiring and all that work that Rich did, he had actually fixed it. (The reason why it didn't work on his final test was I had removed a switch that wasn't on the new circuit board. but that's another long story. The bottom line is he did repair it AND is also a man with solid INTEGRITY. (So I'm sending him a check for his service, of course). The next appliance that breaks down in our home, Rich at Terry's Appliance is getting a call immediately. You should do that too."
"Quick response, very reasonable prices, fixes what's needed and doesn't add on charges/extra unnecessary "repairs". I've had him fix 3 different appliances over the past year- he's great!!"
"Rich is reliable, fair and does terrific work. We have used him for over 5 years and would highly recommend him. He only fixes what needs fixing and will not overcharge or oversell you."
"I was very pleased with the service: prompt in calling me back and arrived on time. Quickly diagnosed problem with my dryer, gave me the cost and did the repair. Very pleased."
"My refrigerator was not cooling and I checked the Chicago Consumer Checkbook for a repair company in my area. Terry's was listed as having a good price and service. However, I was disappointed with their customer service. Rich was supposed to come between 1-3. He didn't call me until 3:15 to say that he was running late. I also called their office two times and left a message. I never received a call back. His excuse was that he lost track of time at his other job. As to why no one answered the phone, he said that his wife was at a card game and his son goes to another job. That's poor business etiquette. I asked him to give me a 5% discount for the inconvenience since I had to take time off of work. He said that he wouldn't do it. When you don't show up to a job at the expected time and are full of excuses about why no one answered the phone at your office, then you should do something as a curtesy to your client. I wound't use this service again."
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