Mike's Outdoor Power Inc.

"Was having issues with my riding mower bogging down when I engaged the blades. Brought it to Mike's in Spring Grove and was told it would be $40 to diagnose the issue, which I thought was fair. I asked them to call me when they knew what was wrong and before making any repairs. A week went by and I hadn't heard anything, so I called there. The owner Mike answered and I explained that no one had called me to let me know what was wrong with my mower. He said there was dirt and some grass clippings in my gas tank. Not knowing a thing about lawn mowers, I asked him why it would run fine when I didn't have the blades engaged. He was very cocky and said "what, you don't believe me?" I said "no, I was just wondering why it would run differently when the blades weren't engaged." He then had an attitude and gave me an example of how a race car wouldn't drive as fast as it could with something blocking some of the gas. I then asked him how much it would be to have it fixed and he said $375. I then told him that I would have my son try to fix the issue. When my son picked it up. he was charged $90.50. I called there and again spoke with Mike the owner. I explained that it should have been $40 for the diagnosis like he had quoted me. He said the took some air and blew the gas line and pushed the dirt and grass clippings back up into the gas tank so it would run better while loading onto the truck!!! I said "and that was $50??? How long did that take?" He said it took an hour. I then asked why I wasn't called before anything was done. He didn't have an answer. I told him twice to call me before anything would be done. Again, he was very rude and cocky and said "OK, I won't do that next time". I said, "I don't think I will be coming back" He never offfered to remove the bogus charge that was'nt approved and seemed fine with me not coming back. He actually even said "next time I will leave the gunk in there and you can push it on the truck" I know someone else that had the same attitude from him when they had something repaired there. No respect from the owner who didn't call before doing any repair, over-charged, was rude arrogant, and condescending, and could have cared less if I came back. Thought I would warn others that were considering using this place."

"Had a problem with my Speed control cn my grass trimmer..Brought it in to see if somebody could fix it. Counter guy brought out tech to look at it real quick. He asked me questions about it then worked on it for a few minutes. Next thing he press the speed control buttons and it was changing speeds. . Awesome. Took nothing for his time. So big thanks to MIKES OUTDOOR POWER."

"Brought my John deer here and they are amazing. They have great service and the women behind the counter helped me with everything I needed. The guy who worked on it supplied me with very quality parts and got it done very quickly. Would 100% recommend this place to bring your small engine too!"

"I brought my Simplicity to Mike's out door power for repair work. They did a great and timely job and I am completely satisfied with the work that was done. Sara kept me informed the repair work being done. I have nothing but good things to say and I highly recommend them!! Ron M."

"I was looking for parts for my snowblower so I called and spoke with someone in the parts department. I provide the lady the model and serial number and I was told that I will get a call later that day with pricing and availability. 2 days passed and never got a call back so I called once more, talked to a female in the parts department and at first she had no memory of me calling in the first place but eventually located a sticky note where she jotted down my information. She promised that she will get back to me by the following morning at the latest. Still never received a call so I order the parts through Amazon."