H&R Block

"I don’t know why they refuse to give me service especially they have 4.7 star. Stay away! Or run!"

"Worst agents! They are refusing to help! Stay away from this place!"

"Had a horrible experience here with Anne. Was called as I was pulling in to the parking lot to push my appointment back so she could fit another client in and ended up waiting another 30-40 minutes. I needed to amend my returns and my husband and I wanted to see if we could amend to filing jointly. When doing so caused us to owe a LOT instead of getting a return like we would have if we filed separately we asked if we could just amend my return only. Immediate attitude from Anne. After she deleted the info in the system she was unable to file the amended return anyway and told me “I’m still going to charge you the consulting fee because I just wasted an hour and a half of my time”. I was planning on paying anyway but she was incredibly rude about it. We were both told to just go ahead and use turbo tax. We’ve never used an actual tax person before and this was a terrible and expensive experience. If you’re able to, just use turbo tax."

"I am giving 3 starts only because my rep was super friendly and I believe she did the best she could with the information I had for my taxes. I did not get an estimate for the cost so I was SHOCKED when I had to pay $245 to get my taxes done. Holy moly, I could have spent $65 to do it on Turbotax or even $100 with a private accountant. I will not go back to H&R simply because the cost is outrageous."

"Gary was very professional and knowledgeable, but the fees $489.00 seemed really excessive. I wasn’t told what the price would be upfront and was completely caught off guard. Honestly, i was expecting $100-$150 at the most. It was 2 days before taxes were due so i had to go ahead and get them filed, but i left feeling ripped off honestly. I would just be cautious and ask for a quote upfront. I plan on doing some further research to explore whether i was indeed ripped off or if this is just the going price. 2 stars because the fees were outrageous. For full transparency i worked part time and I made 24k. I had 1 W2 and had 5 canceled debts. Lastly, before i left i did ask for an accounting of the fees of $489.00 to break them down and was told they could not give me a detailed break down. Bottom Line: if you want great service and can afford excessive fees then this is a great place to go."