Sears Appliance Repair 1040 South Barrington Road, Streamwood, IL 60107

"While the technician was polite and extremely helpful identifying the problem, he was unable to make repairs as he could not get the part needed. He made multiple calls to his Supervisor and other sources to no avail. Ultimately, I have to order the part and once received, call back to reschedule another service call to get it installed.."

"The service man was outstanding, but I have a problem with the bait and switch on the price of the service. I received an email for $50 off service and it wasn't honored unless I purchased a warranty plan. Also, the price of the service was unreasonable once quoted for a simple fix. I refused the service and will go elsewhere for service in the future"

"I was very disappointed in this Sears experience. I was given a vague 8:00am - 5:00pm time frame when I scheduled appt. On day of repair, time kept changing from 2:25pm, to 3:00pm and finally 5:04pm via email. There was no phone call and repair person showed up at 3:20. Part charges were reasonable, but labor would have been $418.00 without $119.00 diagnostic fee subtraction! (Even $299.00 seems like a lot.) I felt rushed into making a decision on whether to repair or not. Paper work was emailed and says washer is 20 years old; it's only 12 which I told repair person. Also, he told me I would receive a 25% coupon for purchase of new washer from Sears and haul away was available. The coupon I received by email was only 10% and site says no haul away. Sears service used to be excellent - what's happened??? Sadly, it's doubtful we will ever use Sears again. The end of an era."

"Very professional. Very courteous. Ran all tests on our washer. We are confident this technician did the job done right the 1st time. Highly recommend him."

"The tech that was assigned to fix our issue was extremely judgemental of our problem. He had very poor customer service skills which made us feel very uncomfortable. The technician kept repeating himself on how we have been doing things wrong and that is why our washing machine was in trouble. He changed a piece on the machine and after showing us how to continue with the process he kept stating that he was done and there was nothing else for him to do because it would take hours for the entire process to be completed. Extremely unpleasant experience."