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Geek Squad
1876 South Randall Road, Geneva, Illinois, United States
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About the Geek Squad
Geek Squad is a technology institution located at 1876 South Randall Road in Geneva, Illinois, United States. Our Geek Squad® Agents are experts in all things tech and are here to help with any issues you may encounter. Whether you need help installing or repairing products in your home, or if you need assistance with your phone, computer, tablet, TV, smart home devices, gaming consoles, cameras, appliances, or car electronics, Geek Squad has got you covered.
As an Apple Authorized Service Provider, you can trust us for repairs and solutions. We offer same-day Samsung and Apple repair in many locations, and our services include screen replacements, device setup, virus removal, data recovery, TV mounting, smart home installation, and more. Our appliance experts can repair any large or small appliance, and we also offer services for iPods, MP3 players, car electronics, and gaming consoles.
Geek Squad offers an unmatched level of tech and appliance support, with Agents available online, on the phone, in your home, and at Best Buy stores 24/7/365. We also provide Geek Squad Protection to ensure your tech stays working like new beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to get the most out of your technology and stay up-to-date on the latest innovations.
Photos of Geek Squad
1876 S Randall Rd, Geneva, IL 60134, United States
Opening hours of Geek Squad
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
10:00 - 19:00
Reviews of Geek Squad
"You own your iPhone? Maybe had a repair somewhere else before going to Geek Squad? Well if they used 3rd party parts they will refuse you any service. I’m leaving one star because they say it’s a “liability.” Oh please. Just tell me Apple is trying to monopolize repair so they can add another trillion to their market cap and you are participating in that racket. Right to repair a device I own should be federal law."
"Very disappointed. Had a set time for appointment, and they left me sitting for awhile before waiting on me. When I finally got to talk to a Geek, he had no idea of why I was there, even though that information was given to the person who set up the appointment. That was relevant because l had an issue white a glad drive, and they neededy computer along with the flash drive. I didn't bring my computer with me because I was advised to bring it when I set up the appointment. Wasted trip, wasted time."
"Employees were friendly. Told I’d get back my CPU in a few days. Never heard back then I asked what was wrong it the response was word for word what I told them was wrong. I mentioned it was under warranty and they said let us still look to help. The response was to send it back to the manufacturer. Just a waste of time and poor efficiency."
"Agent Frank was fantastic! Knowledgeable, kind and efficient! Apollo did a great job and helped with decicion -making for a new laptop! I'm going to be a Best Buy customer because of these two great associates!!!"
"4th time bringing my laptop here and the only reason I still come here is because staples is super expensive. The first time I came here I dropped it off for a basic virus removal and for them to install my new antivirus software. They gave it back to me forgetting to install my antivirus software so I immediately got another virus and had to bring it back. Then when I went to pick it up a second time, the agent dropped my laptop in front of me, broke my CD tray and ripped my power cord and refused to acknowledge he did something wrong. After fighting with geek squad for a week they agreed to replace my now broken laptop. Last year I brought in my laptop for a tune up and another virus removal. They said it would take 2 days and had ne make an appointment to pick it up on the 3rd day.bi did and then they cancelled it with no explanation and no update to when I would get it back. I couldn't get ahold of them until the next day to which the agent said it wasn't done yet and he would need it longer. When I asked why they would need it longer just out of curiosity, the agent refused to tell me what was wrong with MY laptop. So I had to go in to talk to someone else to find out that the virus removal would require them to completely reinstall my windows software and wipe my laptop. They then admitted they weren't planning on calling me and telling me about this, they were just going to do it. Today I went to pick it up after they ran a diagnostic test for me and found a lot of issues with it that I don't think I'm going to fix because I'm getting a new laptop soon. I kept trying to explain that to the agent but he would cut me off or leave to go get paperwork so I had to ask multiple times to get my laptop back. Finally he was like you said you wanted to leave it here and when I explained once again what I actually was going to do he insisted I never said that and then gave it back. Hopefully I dont have to come back anytime soon but I've yet to have a good experience here."
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