Jacobs Air Conditioning & Heating

"If I could give negative stars I would. The owner is a horrible, horrible person. I never imagined someone working in the customer service field would act with such incredible rudeness. During the initial phone call, he (Mr. Jacobs) stated he needed an e-mail to send a billing invoice and I assumed I would have X amount of days to pay, as per usual with other heating/plumbing/service companies. After the visit, he asked for the money while still in my home. Obviously I was shocked and tried to explain the misunderstanding. His reaction was to roll his eyes, shake his head, and insult me by assuming I was making up the story to not pay for his visit. I received his invoice with a zero dollar amount owed, basically writing me off as a liar, manipulator, and someone he already jumped to the conclusion had never intended to pay in the first place. Now as an old-fashioned farmer at heart, telling someone their word is no good when you've just met them is pretty much the ultimate insult. This was on a Thursday. Called him on the following Monday to pay the original amount, despite it being zeroed out, and tried yet again to explain the misunderstanding. He argued with me on taking up more than 5 minutes of his time to explain something he didn't want to hear and stated he didn't want me as his customer. This, from a man who was on a phone call with someone willing to give him money for an invoice he had zeroed out. He emailed me a link with the new invoice and promptly hung up on me. I'm in complete shock at how someone who has his own business in a small, rural area where word spreads very fast, could get away with treating decent, honest people so horribly and still stay in business. Paid my invoice and learned my lesson."

"Eli from Jacobs Heating and Air arrived within an hour after calling and they were able to get our unit back up and running the same day. As always, they go above and beyond to help. Thank you for all you do."

"We have been using Jacob’s for almost a decade now for our geothermal. They are always professional, on time, honest, and trustworthy. We will definitely continue using them and we always recommend them to people."

"Everything was great, they showed up VERY quickly, gave us a fair estimate of time and cost of repair, showed us the issue, and performed the repair better than expected as the damage was a little more than we saw on the surface. Eli was amazing and knowledgable, would recommend, A+ service."

"Alfredo did a great job in performing heating maintenance on my system. Checked and replaced the filter and communicated with me while doing maintenance. Have been with Jacob's for over 30 years and have always received great service."