Walgreens,

189 W Northwest Hwy, Barrington, IL 60010, United States

"Staff are overworked, unhelpful and have lied on many occasions saying they will follow up but then they dont Walgreens as an entity has poor operations, bad technology and frequently require a week of time to complete a refill Walgreens corporate needs to invest in technology, reengineer their operations and orient their staff to providing healthcare rather than staffing their stores with overworked, bitter retail agents"

"I’d argue that they are TOO FRIENDLY here. It’s 9pm on a weeknight and chatty Cathy cashier is holding up the line. She was is everyone’s business based on what you were buying. Let me pay and leave!!"

"Absolutely the worst pharmacy. I waited on the phone, no one answered. I waited for more than an hour in person for the pharmacist to tell me the urgent prescription I needed for my 2 yr who is severely sick ( we just came from the ER) wouldn’t be filled soon and he didn’t know when it would be, after telling me it would only take a few minutes. They gave me an estimated time of 1.5hrs and then closed before they could fill it. Before they told me when my prescription would be filled, I waited in line for 40 mins, with only 4 people total in line - the line didn’t move for 40 mins because no one was at the counter. There was only one person who was giving vaccines and instead of getting through the line of 4 people and tending to the vaccines afterwards He helped one person and then would disappear. And people waiting in the drive through came inside raging about how things were being handled. I don’t blame the people that work there. It’s management at this Walgreens that doesn’t know how to manage or set up proper efficiency processes. The employees at the pharmacy were absolutely nice and tried to help as quickly as they could but it wasn’t their fault for how things were being managed."

"They have changed the pharmacy hours but the hours on the website do not reflect the new hours. If you try to call the pharmacy, you are put on hold and eventually disconnected. One of the new female technicians was loudly making fun of one of the customers in the drive up window. I get messages that my medications are ready and then I go to pick them up & am told that they are not ready. This pharmacy was not like this just a few years ago. What on earth happened?"

"Pharmacy will put you on hold without ever picking up in the first place, then let the phone ring for minutes on end hoping you'll hang up instead. The pharmacist himself is great, and very helpful. But several of the technicians are rude and impatient. Instead of giving advice on what to do to get my prescription covered by my insurance when I needed an early refill, one of them raised her voice at me and spoke over me when I asked questions, argued with me over the denial, and said "you'll just have to pay for it if you want it filled!" Don't get into the confusing world of health insurance and customer service if you don't have the people skills to go with it."