James Avery Artisan Jewelry 164 Belterra Village Way, Austin, TX 78737

"Edit/update (listed below this first review from 4 months ago). - Had a break in my necklace and afraid to lose my cross, so I called up the store, spoke to a wonderful lady named Karen and went in a few hours later to get my broken necklace replaced. The store is SO welcoming, beautiful with so much natural light. I got to meet Karen and another lady (sorry, dont remember her name but also VERY nice) helped me. Just overall, a wonderful experience and feeling so relieved that my necklace can be replaced so quickly at such an affordable price! So happy, this store opened up in our "backyard". EDIT / update: New Necklace that I swapped out with old one (that broke 4 months ago), ALSO broke LAST MONTH (link in the middle of the chain snapped). I wear it daily (never take it off, am not "rough" with it either). Last (original) necklace was worn daily for 20 years and finally broke in 1 spot 4 months ago). Now, the "new" replacement necklace from 4 months ago breaks (and also has 3-4 links that are worn down and "about to break" (lady at store told me). I was SHOCKED and had to upgrade to a tough/thicker chain so it (hopefully) doesnt break like the last one! I am wondering if the quality on the chains have gone down or perhaps Jesus was protecting me and I was meant to have my chain break several times over the last 4 months? I guess God works in mysterious ways I suppose. Either way, all of you should get your James Avery necklaces checked out by the ladies at the store to see if your have worn areas and/or parts of your chain that are about to "break" (like mine). You can swap out your existing chains to replace the same style/size for half the price (its a pretty good deal). The ladies at the store are VERY nice, polite and attentive to detail."

"I love James Avery. You just can't go wrong with their jewelry and it is always good quality you can trust."

"I had an exchange. Gregg and Karen helped me. They were very nice and helpful (:"

"Very COVID safe and a extremely helpful staff. It has been a few years since we have been into a James Avery but we always love their selection."

"Found a charm for my bracelet online, went to the store so I wouldn't need to order, wait + shipping. Excellent service, delightful staff."