James Avery Artisan Jewelry 4925 Westheimer Road, Houston, TX 77056

"Terrible customer service. I needed 4 rings and they didn’t have any of the sizes, not one. I didn’t realize the lady that was helping me doesn’t speak English. I didn’t realize till the end of the transaction. I speak a couple languages and I would have used google translate if I had needed to. The other worker that wasn’t helping me originally told me I didn’t ask for gift recipients when I already had to the other employee during my transaction with her. I told her multiple times everything I was buying were all gifts and that I needed gifts recipients. And the other woman told me over and over I should have already asked for gift receipts when I already had. It was rude. I almost just returned everything because at that point I was ready to go. Go to the regular James Avery. They are kind and have a full selection."

"This store is exceptional with a clean and well organized space for anyone shopping for beautiful silver jewelry."

"I love they jewelry and the return policy if it breaks. But I’ve lost the pieces due to the clamp not working properly.."

"Claudia was amazing! She was patient & worked diligently to keep the customer needs flowing smoothly. She was professional & kind, really appreciated her."

"Okay so i wrote part of the James Avery review on the Dillard’s review but any way that girl made her $$ okaaayyyyy?? The male salesman was nice too but she swooped in and closed the sale. She made sure i got what i needed and was very friendly. Definitely going back here to get my moms some more charms..."