TME Technology Made Easy 4309 Mahoney Drive, Peru, IL 61354

"I DO NOT recommend TME. I recently needed my camera lens and back glass repaired. My first trip to TME, I called ahead of time and confirmed I did not need an appointment and confirmed they had the parts I needed. I communicated I would be bringing my phone in the next day. After arriving I was told the techs were not in, due to an event they were attending, and they were not able to work on my phone that day. Several months later I finally was going to make the trip again to get my phone fixed. I again called ahead to confirm they had the parts and that they were available. I also requested a quote for the work. I was quoted $235. When I arrived they took my phone and said it would be 3 hours. I left and shopped around Peru while my phone was getting worked on. I received a call 2.5 hours later saying my phone was ready, but was not complete because another part broke during the repair. They communicated they would have the part the next day and I would have to bring the phone back. Upon pick up that day, my brand new lens had huge dust particles in it and the camera was in worse shape than when I first dropped it off. The next day I brought the phone back for the lens to get replaced again and the broken piece to be repaired. I assumed I would just wait in the waiting room for a quick swap out, but was then told it would be another 1.5 hrs for my phone to be complete. With disappointment I ran a few errands and returned to the shop 1.5 hours later to pick up my phone. At this point I was told they were just starting my repair and it would be about 30 min to complete. I decided to run and grab lunch and after returning I waited ANOTHER 2+ hours. Total of 4+ hours waiting around for them to repair their mistake from the replacement the prior day. I was livid. The communication at this company is terrible. I was continuously told “they’re almost done” “they’re doing one last check” and yet continued to wait another 30 min. Then another 30 min. And another 30 min. I had my newborn who needed a diaper change and needed to be fed, but I was under the impression that I was almost done over and over again. On top of all of this, I was charged $290 $55 over the original quote. The company has refused to provide any compensation for the hassle or the misquote of the work completed… even after everything. Look elsewhere for tech repairs."

"This is the 2nd time I used them. I took my sons phone in to see if they can replace the battery. The guy took the phone, mumbled something and disappeared. A couple came into the store, a female employee came out from the back and the couple told her I was there 1st. I explained that I'm waiting for the guy that went in the back with my phone. I waiting for 10 minutes at this point. The guy finally comes out, laughs, apologizes and said he put my phone on the charger to see if it'll charge. He then proceeds to say the battery won't come in until Wednesday ( yesterday) and I can pick it up Wednesday night. I waited and bought phone call, so I called today. The same guy who I spoke to when I dropped off my phone, answered the phone and said he's sorry no one called me but the battery was delayed for today and it's being put in right now. This was at around 3pm. Around 5:30pm, I had my son look up tme on google to see when they close. They close at 5pm. This place has lack of communication with their customers. I just found out a new place about 30minutes from me that I think im gonna take my business to. TME doesn't like letting their customers know anything, just like they did to me the last time i went there. SMH I deserve a discount at least."

"Tyler was Extremely helpful.. She was very knowledgeable and patient also answering our many questions without making us feel stupid in any way."

"We took a fully functioning iPad in to get new screen and now whole iPad does not charge or turn on. We had already paid for new screen but now iPad is broke. So now I will have to buy a new iPad plus be out the money for the screen. Never going here again"

"Went in to get my phone screen and camera on the back replaced -they never connected the front camera so it never worked again -the glass they replaced on the back of the phone fractured from stress while inside the case within 3 days The bill was ~$600 by the way"