Werner Restoration Services Inc

"We hired Werner for water damage that occurred due to a backed-up sewage pipe, that also broke. Werner was hired because we were told by the project manager that they would start the mitigation/demo job within a week and get it done in 2 days. They did not start the job for 3 WEEKS! It was excuse after excuse and absolutely NO communication! They also showed up and entered our home on a day we were told they could not come (breaking and entering). They pulled our kitchen floor up and left ALL the staples and wood pieces covering the floor. We have two small kids and two dogs, an extremely dangerous hazard. Negligent and fraudulent practices... putting it nicely. My husband had to examine the entire kitchen floor and hammer down all the staples. I repeatedly asked to speak to the owner regarding the negligence and lack of communication regarding ANYTHING going on at our house, and was transferred from manager to manager, never talking to who I asked for in the first place. Eventually getting a call from a man named Grant, who only interrogated me on everything I told them; not to mention he was the fourth person I had to tell about the issues we had at our house with Werner employees and services. Grant tried to correct me on things I stated happened but was unsuccessful since I had proof of everything I was claiming. Grant was the rudest and most unprofessional individual I have ever encountered in a professional setting. He made it clear that money was all he cared about, accusing me of something that he would have no knowledge of or any of his business, since such information he was accusing was confidential and irrelevant at this point. It was an absolute vile accusation which only proved the fact that he believed they should be paid close to $5K for 2 days of work, regardless of the services provided, the fraudulent practices that occurred, and their overall negligence. We fired Werner before the project was completed, and somehow the final bill came out at $1,000 MORE than it was with all the services; adding random charges and editing photos to meet their wants, photoshopping imperfections and damage they caused or left (which is criminal fraud). A lawsuit is absolutely in the picture at this point. DO NOT HIRE WERNER FOR ANY SERVICES!"

"Werner Restoration Services provided restoration at my parents home. The entire job went so smoothly, start to finish. Great communication, competitive pricing, great service all around. Great finish work. I highly recommend this company."

"The team that came out, was very professional. Explained all the steps. What I truly appreciated. My 6 year old with speech impairment, talked their ears off each time. The guys took their time to try to understand and respond back."

"I’m giving Werner five stars only because it doesn’t give me the option of rating them higher than that - and they deserve it. Everyone we dealt with at Werner (Robert, Trey, Brent, Scott, Grant, Cheyenne, Callie, and everyone else I may be missing) was absolutely fantastic on both the mitigation side and the restoration side. Not only did they do a wonderful job, they delivered everything exactly as they promised. They took what we saw as a nightmare and relieved us of as much stress as possible. They also did a great job of working with our insurance. We definitely recommend Werner!"

"Workers were very nice. Those in charge don’t have a clue what and when to do something. Materials not ordered,, workers not scheduled, no communication. Still working on restoring our kitchen—5 1/2 months—not done yet and no end in sight. Had to give several parts of the contract to other people. Well they finished after 6 months of mess. Now they are being dishonest about the insurance money. Charged an exorbitant amount for drying due to the fact that they were negligent in checking on the situation. Now they are saying there was an initial fee that was never paid. No one at this company knows what is going on"