Swarovski,

16535 Southwest Freeway, Sugar Land, TX 77479

"Delia the store manager and Daniel was extremely helpful with my exchange. I really appreciate them two for the information i received and the new ring because i needed a smaller size."

"Swarovski is a unique jewelry store. If you are looking some kind of special jewelry with the unique diamonds style crystals, it’s a good option. Bracelets, rings, earrings and necklaces are the very special here. Their crystals are synthetic glass crystal cut to look like diamonds; essentially non-precious lead glass cut into specific shapes and dimensions. My wife using bracelets since sometimes and she likes that and during our recent visit we got a new color and that was the only piece available with them."

"Terrible customer service. The salesperson named Adelia was extremely rude. She doesn’t know how to politely speak to the customers. My experience today made me never want to go back to that store. I will shop elsewhere."

"We had a very poor experience at this location. My father gifted my mom a beautiful matching set for Christmas, except the ring he got was 2 sizes too small. After walking into this location, we explained we wanted to exchange for a larger size. The associate (I believe was her position) asked for a receipt, we said we didn’t have it. She claimed there was nothing that could be done without one. I asked if there was any way we could look up a receipt through phone number, or email (I work at a jewelry store, as well in customer service) and she said there was nothing to be done without the physical copy. My mom said “so that’s it? It’s a gift that doesn’t fit and I’m stuck with it?” And the associate said yes. We also asked to at least have links added to a watch from the set, she said that that also could not be done without a receipt (we later learned they don’t even put the links on themselves, they use 3rd party jewelers). I contacted my dad, and he had all the original receipts and gift receipts, luckily. We had pictures of them but not the physical copy. Then she said she still could not exchange the items even with the receipt, because my dad had removed the box with the barcodes before gifting them to my mom. I then looked at the receipt, which stated “without receipt: an exchange or gift card will be issued” She then called a manager over, who took care of us and offered us the option to order the correct size from the warehouse. I applaud the manager for giving us good customer service. She was very nice and respectful. But we will not be returning to this location, as this whole situation could have been avoided, had we been told our options other than being turned away completely."

"It is an irresponsible and arrogant decision The clerk side the warranty only include crystal but not accessories, and refuse to repair it. She gives us two options: either buy a new one, or to find a third-party repair booth to fix it at self-expense. But the official website side: LIMITED WARRANTY - For Swarovski in the US and the Swarovski Online Shop in the US, a one-year warranty is offered for Swarovski Jewelry and Accessories and a two-year warranty for all other products. (we buy it in April, about six months) It may be because we are Asian."