Watson Plumbing & Mechanical 2114 Ridgefield Drive, Port Byron, IL 61275

"My friend had them install a new furnace 2 weeks ago and it has quit working 2x since. It has happened both times at night and the other was a night weekend. Both times she has had to leave a message. No one came until next day. She is still waiting to hear from them on this weekend. She would never use them again. Why don't they have an answering service if they want to run a business?"

"Only reason 1 star is had toark something. Absolutely horrible experience, will not now nor ever use this company. They are contracted to do installs thru Lowes homr improvement. Well they came out 90 minutest late for an install. Now they called not once but twice to schedule this appt time. So after late show the installer took one look at our old water heater said he couldn't do this today by himself that his company would need to get approval from Lowes to obtain funding for a second person to assist installation. We would be responsible to pay for second installer if we wanted it installed So no install. Next I waited a few days contacted Lowes to follow up check status. Well apparently installer took pictures sent them to Lowes saying he felt wiring was melted or burnt and felt it needed to be rewired as he felt it was what was called knob and tube wiring. He never told us his customers Lowes proceeded to backtrack on what they stated and informed us they did not feel it was safe and they would not be unable to install and gave us two options . 1. Refund install fee we keep water heater. 2. They refund 100% and come pick up the purchased one. We opted for full refund. We contacted Local plumber and had a new hot water heater installed 2 days later. They stated it was NOT knob and tube wiring, and no wiring was needed at all. In fact 3 hours from show time to they walked out the door cleaned up and done. We feel Watson employee just didn't want to do the job and they were just wanting more money above what was contracted already"

"Had Brent install dishwasher yesterday. He had to put in a shut-off valve before he could complete job. He did a great job and was very polite. Will definitely be using Watson again."

"Great team of people to work with! Watson came recommended by both our realtor and the Lowe’s contractors desk. Very pleased with their responsiveness, customer service and technical expertise."

"Train had these guys put in a new furnace just last year. Apparently the furnace froze but because train did it I would need to pay out of pocket expenses to get it fixed! A 1 year warranty in a brand new furnace that "froze" completely unacceptable! Not to mention they planted verman when they first came to do it so they wouldn't have to do it in the cold at that time. This place is completely unreliable and would not recommend it to anyone!"