Brilliant Earth 3699 McKinney Avenue, Dallas, TX 75204

"Olivia was amazing to work with. My partner and setup an online appointment to visit the Dallas showroom. Olivia was a joy to work with, professional, knowledgeable of the products, and made sure to follow up with me after. I can’t wait to get my ring through them. I’ll update with pictures once purchased. Thank you again and I will be in touch soon to buy my ring for my proposal to my partner."

"I had a wonderful experience with LaToya and Brilliant Earth. I booked an appointment online to look at specific stones and different settings. Each item I requested was present for me to view and LaToya answered all of my questions. She sent a detailed follow-up email to make it easy for me to purchase after I made my decision. I arranged to pick up the ring at the showroom as well—also a very easy process. The ring is beautiful and just what I imagined when I was making my proposal plans. Thank you, LaToya and Brilliant Earth!"

"After 6 weeks of wear, my wife’s rings are misshapen, scarred, etc. Brilliant Earth does not stand by their warranty. These rings were an “upgrade” to my wife’s existing rings after 15 years of marriage. She wore her original engagement and wedding rings for 15 years with no issues. 6 weeks with these rings and they look like they’ve had 60 years of wear. Customer service said the rings were damaged and they could repair it. The wedding band was repaired free if charge but they said the engagement ring was beyond repair and they would give us a “generous” 50% medal credit toward the cost of a new one. Total joke. Obvious manufacturer defect."

"I looked up the ring I loved and got it picked up in time. Had a resizing done which also came back in 2 weeks. I would suggest engraving if you are planning to do, have it perfectly engraved the first time. We wanted to add a heart and they missed that added heart even with notes. But ring is perfect !"

"I had a wonderful experience that the Dallas Brilliant Earth location on October 29, 2023. My fiancé proposed with a custom brilliant earth designed ring so it was only fitting to go there to get our wedding bands. I made an appointment online and about a week and a half before the appointment i received an email from the store asking us to provide the style preferences to ensure that they could provide them for us on the appointment date. After confirming, a few days before the appointment, I received a confirmation text that my appointment would be with Olivia and I am so happy that it was! OLIVIA WAS FANTASTIC!!!!! She was so warm and welcoming from the very beginning of my appointment until I walked out of the door. She provided knowledge, expertise, and honesty when I asked her any question or asked her option about the bands we were selecting. She truly wanted to make sure that I was 100 percent comfortable and satisfied with my decision before I made my purchase. Thank you so much Olivia for your guidance and the most stress free and fun experience yesterday ! Brilliant Earth you have a gem!"