Backyard Pool Specialists: BPS Pools

"They are still working on our backyard, but so far they have been professional and in spot. They are more expensive than the competition, but so far they have been worth it."

"After wrote the last comment, the owner called me and he said that he will send some guy to fix all problems....... after 3 weeks he never show up.. I texted him many times and responded a few text; and now disappear ... Now I have another issue too ,they didn’t install the flow sensor, and now I have the alarm in my phone every Time is rain and the pool is over flow....!!!!!Also I sent to him the picture with the granite countertop with all water for like 3 days, because it is unlevel....... terrible... I went To his office and most the tie is closed.. I txted to his brother or uncle that took the outdoor kitchen construction and didnt respond.... HOA Town Lake knows about it already.... About this company... I hope when he see this, coming to fix all issues... .."

"Our pool pump went out and after getting a couple of estimates BPS was the only one that would provided us with an explanation as to what was wrong so we could get the pool working again! Prices were very reasonable so had them replace the pump and help us get the chemicals balanced."

"They installed my pool 4 years ago. Did a nice job. Don’t ever expect them to respond if you need repairs or maintenance. They truly don’t give a **** after the installation. It starts with the mean lady that answers the phone when you call. She obviously is not customer service oriented."

"Overall, I am satisfied with our pool and spa that BPS built a year ago. The pool and spa are beautiful and our family is happy. So why 2 stars? One word...service. Yes, the pool and spa come with 3 years warranty but good luck getting them to come out to your house to fix anything, especially if you live in Sugar Land. I had an issue with fire bowls that BPS installed, 1 year later the BPS owner finally came out to resolve the problem. Yes, BPS did call the company who made the fire bowls (CSW creations) who were great but why didn't the owner of the pool company come out sooner? Also expect to trouble shoot over the phone with the service team. Yes I really want to spend a bunch of $$$$ on a pool and then have to sit on the phone to help them figure out a resolution so BPS doesn't have to come out. Or better yet, how about having your wife send pictures over to the BPS for them decipher which check flow valve we had so they didn't have to drive out to the house? Each time I called them I felt like I was talking to Comcast. My advice...look elsewhere."