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MedHawk Pool Builders
130 North Preston Road, Prosper, Texas 75078
About the MedHawk Pool Builders
MedHawk Pool Builders is a reputable general contractor located at 130 North Preston Road in Prosper, Texas, United States. With years of experience in the industry, they specialize in designing and constructing high-quality pools for residential and commercial properties. Their team of skilled professionals is dedicated to providing exceptional customer service and delivering stunning pool designs that exceed clients' expectations. Whether you are looking to create a relaxing oasis in your backyard or enhance the appeal of your business with a beautiful pool, MedHawk Pool Builders has the expertise to bring your vision to life. Contact them today to start building the pool of your dreams.
Photos of MedHawk Pool Builders
130 N Preston Rd, Prosper, TX 75078, United States
Opening hours of MedHawk Pool Builders
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of MedHawk Pool Builders
"Dishonest and unprofessional - they build something, they don’t do a good job and when you call for service they would do anything to blame it on you without even looking into it. I was lucky to get them to come finally to check the issue and we found out it was an issue with the way they installed the pool and even then they claimed it was a different technician who did the job and the house had issues from before blah blah blah and quoted me some crazy rip off price to fix it. I got another company to come and do the right thing for less than half the price they quoted and I just paid for it. They will drain your energy and not do the right thing. Stay away. When you get paid 6 digit figure to do a job in a house such building a pool - you are not doing it for the client who paid you only. You have responsibility to do it right for whoever lives in the house or owns the house including future owners. Take pride of your work and win new customers that could potentially call you when they move to another house and they need a pool built. That's where MedHawk failed. To clarify: MedHawk would claim I’m not a customer but they built the pool in the house I purchased less than 18 months ago and when their technician arrived after I threaten to sue them - he said the pumps are on 20 amps breaker which shouldn’t be and he blamed it on older installer at MedHawk. So their fault but yet the owner Mark was blaming the previous house owner claiming he had electrical issues in the house before they built the pool. Like I said. They would do anything to not do the right thing. If you read other reviews you would see how their treatment after sale changes. Stay away. Believe me not worth the headache. A lot of honest companies out there to deal with."
"We spent six figures on our dream pool (40x19) with water features with them so this was no small job and they did a overall great job building the pool. They do not specialize in water features so we pushed their capabilities on the water features needs we were asking for. Pros: 1. They are smaller pool builder based out of Celina and with most pool builders in the area most have a 3-6 month backlog before they can dig so we were sold on their commitment to be able to complete our pool build within the 90 days they coin the Medhawk Difference but we did have to pay additional fee above the contract price to get them to prioritize our pool build over others. 2. Overall great pool build quality and we are for the most part happy with the end result given this is the first summer in use. Their pool automation software is great and works like a charm. 3. Mark, the CEO, tries to work with you when issues arise and he personally came to our house when a miscommunication regarding the "Medhawk Difference" did arise prior to the build began. Cons: 1. Mark and Abbey were enjoyable during the sales and design process, but once the build process is underway they would nickle and dime you for every change request that you assumed were in the contract during the build phase. If you build with Medhawk make sure any assumptions you think are included based on the design renderings is explicitly called out in the contract. For example, in the design photos discussed we had travertine pavers with the riverstone rocks in the design but when we started the build they told us it was not included in the contract and it would be additional cost. Another example is for the SOD replacement they underestimated significantly on the SQFT even though the yard space based on the design has not changed. They measured the sod area multiple times, but were still off by approximately 3x. Also, at the time they sold us on a "Medhawk Difference" in which we would pay an extra fee to ensure if rock is hit we would not incur extra costs. This feature was sold as a standard however we learned the day before our build that this feature was not included in our contract. The contract tool they used was very confusing and did not have detail included in the price, but instead was very vague with line items of a sum total. If we were to build again we would ask for an itemized detail contract to view what was included. 2. They do a poor job of communicating schedule plan and general timing expectations during the build process. They have an application for customers to view the schedule of upcoming events, but often times that schedule is changed every day. Because of how often the schedule changed it defeated the purpose of open communication. We would have to bug the PMs often to receive just general communication happening with our pool build. Given the initial impression with them it was a night and day difference once the build process started. If you are expecting Medhawk to proactively communicate with you your patience will be tested. 3. We had many miscommunications during the punch list/warranty period. Their main contacts would often not respond or follow-up to our inquires. For example, we had some cracked tiles that we asked about. We were told these were not included in warranty and they would need to send us a change request. We did not hear back on the change request. When we inquired about this and many other things we received passive aggressive and unprofessional communications back from the Company. Despite whether the items were covered under warranty or not we were shocked with how the Company would respond in writing to their customers. Overall they treated us like a transaction not customers who they care for which is counter to what they sell as their values so if we were able to do it all over again we would have went with another pool builder who is customer focused and stands behind their work."
"We enjoyed our experience with MedHawk Pools. We choose them because they were friendly and not pushy. Each person we interacted with was knowledgeable about the process and patient with us while we learned the steps. I had a design in mind and they were able to bring it to life. The construction process went fast and smooth. The managers on-site and the work crew were personable and clean. The quality of the pool and the equipment is top notch. My family loves our pool and huge spa! My only regret is not doing it sooner!"
"We built our pool, outdoor kitchen, pergola and sunken cabana with them during COVID when there was a lot of material and labor shortages and they did a great job from the beginning to the end of the project. It’s a family owned business and they are always willing to help, they go above and beyond with customer service and the design team is amazing. We highly recommend them."
"I started very excited + optimistic but, as we all know pool building isn’t for the faint of heart. I’d hoped, of course that Medhawk would make a stressful experience go smoothly at least. No such luck. They supposedly finished here in June but I’m still trying to get them to actually wrap things up, like the section of fence that was stained the wrong color and built with split boards. Not even close to the worst of the problems. I wish I’d just sat tight and not gotten a pool at all instead of building with them. At the end Cody asked, “ah, but now it’s done, totally worth it all, right?!”. Nope, not even a little bit. My advice? Go anywhere else or don’t even build. If they respond to this at all it’ll be something along the lines of, “you’re the worst customer! You caused this, not us!”. They told me this many times over my 7 months of building. My six-figure job was small and barely worth their time. They’d send sub-contractors out to test the guys on mine before sending them to the bigger more important job sites. That always makes you feel valuable…"
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