PANDORA

"Justin and Ashanti were awesome they were very helpful and knowledgeable. Awesome customer service"

"The staff is extremely helpful and not at all pushy like in other places"

"Staff is very attentive and friendly. I am not a regular, and I came in with questions. I had a point of contact with three different staff members, and all three delivered great service. Their people skills are great. I walked out with a great gift for a friend and feeling good about the experience."

"I needed help with a product I previously bought so I came into the Orland Park location today and I was really disappointed with my experience. I also was looking forward to purchasing other items, however that excitement quickly disappeared after my encounter with the sale associate. I had an issue with a bracelet not staying closed all the way, not sure if it was bent from me wearing it all the time or needed to be cleaned, but I brought it in none the less so I wouldn't break it trying to fix it myself. All I had said to the associate was that it wasn't staying closed and that it had fallen off when I was out last weekend. The "associate that was helping" me took my bracelet to the back and rudely told me 10 minutes later they weren't going to do anything about it- which was fine; not a big deal (it was $100 I got my use out of it)- but the way she treated me after that was undeserved and made me very uncomfortable. I work in customer service and there is a nice way to talk to customers even difficult ones and by no means was I being difficult nor was this a difficult situation and they were not busy; she almost talked down to me like I was stupid? Like I really was inconveniencing her by being there. And then 2 seconds after telling me they won't replace it she began taking care of a new client in the middle of the transaction. That left a terrible impression on me. She couldn't adequately communicate with me about anything (why the bracelet wasn't closing all the way) what the options where and didn't bother to ask if she could help in any other way before going to a different customer (mind you I also came in to purchase items too). She just walked off and started helping someone else. I left after that I was so uncomfortable to be treated that way. I hope the older woman with the glasses finds a different career or goes behind a desk because working with the public directly is not for her. Every other time over the last 10 years that i've come into pandora it's always a great and easy experience, she definitely ruined the way I look at this company now and how I will think before purchasing from here again. Even if they replaced my bracelet and I purchased the items I wanted-id still write this review, nasty sales people do not generate a trustworthy business."

"Very helpful. I was here for a gift. It was better for me to buy another charm to space rather than a spacer. So always look into all the charms"