Rogers & Hollands Jewelers Orland Park, IL 60462

"Laura, at R&H in Orland Park has got to be the funnest and most professional youg lady to work with. My wife and I went to get my wife's ring cleaned,and while it was cleaning we were talking to Laura and before I knew it it got bigger. She was soo much fun. Stop in and she can help you or just say HI, Ray sent you.lol. What a fun time."

"Let’s see, where do we begin? I suppose in the beginning, yeah? We arrived to the Orland Park, IL store which we were informed later is their flagship store, and later we saw why. To start, Matthew welcomed us with open arms. Right down to business, we informed him we were looking for wedding rings & he brought over his coworker Justin. Justin made us feel like he was planning the entire wedding, giving us pointers on the rings we were selecting & even showing the pros and cons of the bling we had grown attached to. Near the end of the purchase process, we were getting upset; for you see, Matthew & Justin were our new friends! They cared, they didn’t pressure us, they did not steer us in any way to make a purchase to pad their bottom line. We’ve had negative experiences before but this positive one blew us away. To be honest, we want to get married again just so we can ask for their assistance at least one more time. 10/10, would chat again."

"I believe the gentleman that helped me name is Mark. He was great! He helped me stay in my budget and find a pretty present for my friend!"

"I LOVE Rodgers and Hollands! I love the warrantee and products. Typically, i live the customer care. I reccomend Rodgers and Hollands to everyone and anyone! This past experience was with the Orland Mall manager. While I was looking at jewelry, it was as if he did not take me seriously. I am a grown woman and I was looking for rings for myself. He would grab the rings I was looking at, but would also have his phone on the counter, scowling through Instagram and other social media outlets. I understand I am not the richest person in the world, but I am a customer. I also know for a fact that the individual employee benefits from people opening credit cards. I opened one and spend a good amount based on the small purchase i made. I felt very unimportant. Additionally, I found out they do trade-ins with other companies jewelry as long as it is gold. I had an old ring that I honestly didn't know what it was made of. I felt really judged when he told me it was not gold. I admitted from the start that I had no idea what it was made of or quality. I gave 3 stars because I love the company so much. I would give 1 star for the customer service. Overall, I felt like I was not important and an annoyance to this man. Additionally, this was 11am on a Saturday with only 1 other customer in the store who was working with someone else."

"I purchased a 14k gold 3.3MM rope chain. I measured it at home and it’s barely over 2.8mm. I called and sales rep Willie seemed like they wanted to help. Told me to come in and either him or Laura could help me. I went in and Laura was very defensive and demanding that it could not be wrong and basically told me that she can’t help me and only willie can. The chain was a little over $2k so I figure it an unfortunate loss that it’s .7mm light on gold. I’m so frustrated that I do not even want to go back in and try to get this resolved. They only get two stars because Willie was nice to work with. I would highly recommend shipping for any golf jewelry elsewhere!!"