Browning & Sons Jewelers 46 South Washington Street, Hinsdale, IL 60521

"If we could give this place less than one star, we would. Nor am I sure of the staff and who is who, but we wouldn't visit this place again if they offered free jewelry. From looking at these other reviews, comments and the name of the business, I will assume that the younger male kid is one of the sons. We stopped in to browse and see if they had female watches. There was no staffing in the front of the store and could here people talking in the back. We were in the store first browsing with no staff to be seen. Shortly thereafter, two other groups entered, still no staff. The young male, obnoxious to say the least, finally walked out from his conversation in the back. He immediately greeted the other guests and didn't bother to acknowledge our existence. When we were finally approached, not greeted, his demeanor and attitude was that he was bothered that we inquired about watches and literally said "do you see any watches" and then suggested that we try a pawn shop in Westmont and giggled. He then walked to the back and had an older looking lady try and help us. As he was in the back, we literally heard him say to someone else that there were some "spooks looking for Versace watches out front". Well, we didn't give his Mommy a chance to intervene and apologize. The one other couple heard the same thing and followed us outside and apologized and couldn't believe what they had heard also. Nonetheless, we waited a week and spent $5,200 on a watch across the street at Razny's. And FYI... Razny's staff was courteous, extremely grateful and not disgusting. We even spoke briefly on what had happened at Browning Sons to our Razny jeweler and he suggested that this was normal business with this kid. The staff should be educated and/or have learned in school that it's not nice or friendly to judge a book by its cover. We live in Hinsdale and have resided here for over two years and we've made many positive contributions to this community. It's shameful that in 2023 we are STILL dealing with idiots and bigots to this extent! I can imagine that this review will be followed with a response from the business offering an apology or denying this. I would say to stop in yourself, or better yet, talk to the adjoining business owners on the same street. It seems that this is normal!"

"Ordered and paid for a necklace online from their website. Received a confirmation email from Browning and Sons, CC was charged. Two days later I’m still waiting for ship date. Owner, Rachel, says they have been under construction and haven’t been receiving phone calls or emails. In any event, she is with a customer and will call me back. Hours later she finally returns tha call and tells me there was a “glitch” in there system, and the price of 1300.00 is now 2800.00, but she will let me purchase for 2300,00. A 1000.00 more!!! She says she will contact the vendor and see what they can work out and will call me back on Monday. Monday at 3:00 in the afternoon, I still have not heard from her, I finally call her, and of course she is with somebody and will call me back. An hour later she phoned me back and offers an additional 100.00 off. Now the price is 900.00 additional. I tell her my attorney said this isn’t the correct way to do business, she responds with I can’t talk with you then and HANGS UP ON ME!!! All due to her “glitch” in her website, but automatically took a payment on this “glitch”. BUYER BEWARE!!! Totally unprofessional, especially to hang up on you. Am contacting Attorney General as well b"

"I am new to the area and was looking for a new Jeweler to get my wedding rings rhodium dipped & sized. I am so happy to find Browning and Sons...... I will definitely be returning. They are extremely friendly, helpful, with a very quick return time. The prices were extremely fair as well."

"Went to B&S to get a custom engagement ring and the end product was spectacular. The atmosphere of the store and the proffesionalism displayed by the staff made me feel comfortable and made me feel like this ring was just as important to them as it was to me. The process from start to finish was excellent and the attention to detail as well. Save to say I found my new spot for all my jewelry needs."

"The Browning family, Johnny and Rachel, was so wonderful in helping me convert an old engagement ring into one with a more contemporary setting. They are very knowledgeable, and it felt like the sky was the limit…if they didn’t have exactly what I wanted, they could have it made, and once it was made, they could have it modified. Start to finish was a great experience!"