Lake Zurich Jewelers,

94 East Main Street, Lake Zurich, IL 60047

"If you want shoddy craftsmanship and employees that don't care, look no further than Lake Zurich Jewelers! If you're really lucky, they may even destroy what should have been one of the greatest days of your life, absolutely free! My husband wanted to surprise me for our anniversary by having my engagement ring repaired and resized. Unfortunately, his good intentions were blown to hell by an uncaring staff and poor quality work. When my husband brought my ring home, we were both horrified. The band was totally destroyed. It actually looked like someone crushed it between their fingers. The replacement stones in the setting looked dull and cheap with several obvious blemishes. When we called to complain, the man on the phone was uncaring and sarcastic. He blamed his own lack of skill on ME saying I had not taken proper care of the ring. He said that was the best that could be done. So not only is this place inept, they are also dishonest. I brought my ring to another jeweler who is currently in the process of fixing what LZ did to it. Needless to say, LZ Jewelers refused to refund our money. With all the competition out there, you would think a family-owned small business would care about keeping new customers happy. In my experience, they just don't. This was our first visit to LZ Jewelers. Needless to say, it was also our last."

"Butchered the band of an engagement ring & then blamed the ring. See the before and after picture I've attached. We live within walking distance & have used them in the past. For the most important job, a vintage Art Deco engagement ring I searched the world for & asked to have resized, this store displayed the greatest level of incompetence, zero accountability, and unprofessional rude behavior. "Have fun," I was told when I said I was calling the kid's father. Juan was out of the country & one of his sons did the work. He clearly had no idea how to work on a piece of this age but did it anyway & permanently destroyed the history & etching within the bottom 40% of the band. 100 year old artistry - gone forever, no matter where the next repairs will take us. Avoid at all costs."

"We so highly recommend the Lake Zurich Jewelers! They did an incredible job on my engagement ring. Juan worked with us from start to finish to make a custom ring that was everything we wanted and more. He educated us along the way and made sure it was exactly what we envisioned. We are so thankful to them for making our engagement so special, we look forward to working with them in the future for our wedding jewelry!"

"This is the place to go! Professional, educational, kind people. Wait was not long at all, even with a delay with materials coming in! Had a custom wedding set done here. I LOVE IT SO MUCH! Made this gal's dreams come true. Thank you Lake Zurich Jewelers ❤️"

"I wish I could give more than 5 stars! Staff is so kind and knows what they are doing. Got my ring resized and back in 24 hours! They do all repairs on-site which made me feel so much better. Go to this place!!! I’ll pick this small family owned business over any Jared or Kay every single time. You won’t be disappointed :)"