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The Upscale Tail Pet Grooming Salon
1419 Plainfield-Naperville Road, Naperville, Illinois, United States
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About the The Upscale Tail Pet Grooming Salon
The UpScale Tail Pet Grooming Salon, located at 1419 Plainfield-Naperville Road in Naperville, Illinois, has been voted as the best pet grooming salon in the area. Our staff is highly trained and certified in Pet First Aid and CPR, ensuring the safety and well-being of your beloved pets. We offer a wide range of grooming services, including basic dog grooming, hand stripping, hand scissoring, and cat grooming.
Our experienced groomers have over 50 years of combined experience and are dedicated to providing top-notch care for your furry friends. We believe in establishing a trusting relationship with your pet during their grooming experience and will work with you to address any behavioral concerns that may arise.
At The UpScale Tail, we understand the importance of regular grooming for the overall health and longevity of your pets. Whether your pet needs a simple nail trim or a full grooming session, we are here to help. We also offer free consultations and lessons on how to maintain your pet's grooming at home.
If you are a 5013C pet rescue, we are happy to care for your furry friends and discuss all the details with you. Our goal is to make our clients, both two and four-legged, happy and healthy. Contact us at 630-632-8245 to schedule your pet's next grooming appointment at The UpScale Tail Pet Grooming Salon in Naperville, IL.
Photos of The Upscale Tail Pet Grooming Salon
1419 Plainfield-Naperville Rd, Naperville, IL 60564, United States
Opening hours of The Upscale Tail Pet Grooming Salon
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of The Upscale Tail Pet Grooming Salon
"Our golden retriever, Wally, has been going to the Upscale Tail since he was a puppy, over 4 years now. We would make the 45 minute drive for the quality groom back when we lived in the city, and now that we’re in the suburbs we’re so happy to be closer! They do an excellent job with his trim every time and Wally gets compliments on his grooming regularly. Kendra is always so thorough and she is sure to let us know things to look out for as well (early ear infections, paws, hot spots etc.). Everyone at the Upscale Tail truly care about Wally and we love visiting every time. Highly recommend!"
"I've been a client for over 7 years and I would never take my dog, Ranger, to another groomer. He was anxious as a puppy and to this day he still isn't a fan of most people. I know he can be difficult and the entire staff is just so accommodating and kind. They always explain why he needs to be trimmed a certain way when it's different from what I request. They alert me to any new bump or issue they see. Even if it's as minor as his ear being a little red. Kendra found the tiniest little lump and knew it was different than Ranger's other bumps. Turned out she found his cancer so early that Ranger only needed surgery. I will always be thankful that she caught that tiny detail and made sure I understood she really felt urgent it needed further examination. Ranger has had a few different surgeries and I'm always grateful for how well they treat his healing skin. His hair is trimmed so nicely that it makes the slow process of hair growth easier to watch. I can't comment on booking appointments because I schedule my appointments a year at a time. The times I've called and had to leave a message they respond within a few hours at most. The office is alway clean and their policies and procedures are easy to access. I appreciate the clear and precise rules. Knowing they are enforced makes me feel comfortable that Ranger will be safe during his time there. I highly recommend Kendra and the Upscale Tail."
"I am leaving this review again for your defensive reply to my earlier review comment. As you can see it is not true that you never trimmed Sasha! Pictures 1 and 2 shows clearly that she was trimmed and job was done perfectly. Now this time you have not fulfilled the service and left all the hair as-is. Instead of taking care of unfinished job you are asking for extra charge of trimming!! you can clearly see the difference between first two pictures and the last 3 pictures(she doesn't even look like she is groomed). Again i told the front desk person 3 times to refer to her previous style in the notes."
"I recently took my dog to the Upscale Tail for a haircut and a groom. My dog Finn is generally a nervous dog when it comes to grooming, and I warned them that I have had reports about him snapping at groomers when his paws are touched or when anyone gets near his nails. From the moment when we first arrived, they did not make me feel rushed when I was talking to the groomer about what I wanted for his cut, had questions about their procedures , and let them know about his snapping. He was very scared to go with the groomer, but she was very gentle with him taking him into the store. She even called me to let me know when he would be ready, that she was running behind, and let me know how he was doing. I’m glad they called because it gave me enough time to leave in order to be there by the time he was done. It did take a little longer than 4 hours, but I would rather they give my dog breaks if he needs them. I’m paying them to do a professional job, not a quick job, and they definitely delivered on the quality. When I picked Finn up, I was impressed by how well they paid mind to his paws and nether regions. I was also pleased with them being able to clean his tear stains on his snout to the point where I can barely see them. He was calm and happy when they walked him out to see me, which was markedly different from when I took him to another grooming place, and that put me at ease. They were unable to file down his nails like I asked, but we discussed that he was nervous and he had already been through the rest of the grooming so she didn’t want to stress him out. I was happy that they kept his stress level in mind as I want him to have a good grooming experience. Even after we got home he was calm. Admittedly, despite all the good reviews I was a bit nervous to take him because of some of the content from the bad reviews. I want to point out that Finn has no razor burns or nicks on his skin, and he was very happy and bouncy coming out of the grooming salon, which is not his typical scrambling and almost giving off “save me!” vibes when he comes back from previous groomers. They do have you fill out a “Matted Release” form, but this basically just says if you know your dog is matted to please inform them of any issues they might have so they can be mindful and do the best for your dog, the risks involved in trying to remove severe matting issues, what happens during the de-matting process, and that if the matting is too severe at their discretion and your dog needs a veterinarian to remove the mats that they will stop. I think this is good for the pet’s safety and I had no issues signing it. Overall I am thrilled with his demeanor coming back to me from them, and he smells and looks the best he’s looked since we moved away from his puppy groomer into this area. On the phone and in person, they seemed thrilled to work with me and my dog, and committed to giving him the best possible grooming experience. I will definitely be back. TLDR: I was nervous at first, my dog was nervous at first when we went for his first time here. They did a great job with his grooming, and my dog was happy and bouncy coming back from the groomer for the first time since we moved to the area and had to find a new one. He smells good and looks handsome, and I am 100% pleased."
"They did an immaculate job with our dog. We drove a half hour out just to get her groomed here and we are so happy we did! The staff is really friendly. Be aware that the reception waiting area is very small and can be slightly crowded if there are more than 4 people along with their pets inside, however it still looks super nice and chic. The front sign only displayed "Pet Salon" so it may be confusing for people trying to find this place while driving. I've included a picture of the outside to show what the sign looks like for any new customers. Thank you Upscale Tail for making our pup look beautiful!"
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