J Caldwell Custom Pools
5744 Boat Club Road, Fort Worth, Texas 76179
About the J Caldwell Custom Pools
J Caldwell Custom Pools is a premier general contractor specializing in the design and construction of luxurious custom pools. Located at 5744 Boat Club Road in Fort Worth, Texas, their team of expert craftsmen and designers work closely with clients to create stunning, one-of-a-kind poolscapes that exceed expectations. With a commitment to quality, innovation, and customer satisfaction, J Caldwell Custom Pools is the go-to choice for those seeking a truly exceptional pool experience.
Photos of J Caldwell Custom Pools
5744 Boat Club Rd Ste 200, Fort Worth, TX 76179, United States
Opening hours of J Caldwell Custom Pools
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of J Caldwell Custom Pools
"We picked J. Caldwell Pools because of their reputation and they were recommended to us. Miranda Martin was our sales rep and she did a phenomenal job. She took our vision of what we wanted and designed exactly what we were hoping for, Brent Schumacher was our project manager and he and his team stayed on task the entire time. From when the first digging and ground breaking to the time we jumped in our pool was exactly 7 weeks. The finished product was exactly what we wanted. We heard all of the horror stories about pool companies taking their time, not finishing the project, blaming subcontractors for poor work or delayed work. We experienced none of that. We highly recommend J. Caldwell if you want your pool done right."
"Started our pool build in January. Our project manager was Sean. The initial part of the construction went smoothly, but after the hole was dug and plumbing/electrical was installed, Sean was incredibly difficult to get a hold of. Texts and phone calls were unanswered for days at a time. It felt as if they were starting new projects and put ours on the back burner. When our deck concrete was poured, we started having more issues. First, the concrete truck cracked our driveway. This was replaced thankfully without many issues. Additionally, the decking had "spots" in it. Sean told us that this was normal, and to wait a month for it to resolve. A month later, the spots were still there. We were told to wait another 3 months. Again, 3 months later, spots were still there. Sean was now not answering any type of communication with us, so Scott (his boss) took over our project. He agreed to replace the decking. As the concrete truck had previously damaged our driveway, we very specifically asked Scott to NOT have the truck on the drive. We have alternative ways to get into the backyard if the truck was needed, but Scott said they could do the job with a small bobcat. Despite our requests, the concrete contractor still drove the truck over our driveway, essentially crumbling the entire thing. Scott admitted that he told the concrete manager about our request, but this was apparently not communicated to the workers. We requested that our driveway be replaced, as it was irreparable at this point. As our drive is >200' (and thus expensive to replace), Scott needed approval from the company owner, John Caldwell. John had a conference call with us, stating that his company will not replace the driveway. He states that because our request was verbal and not written, he was not liable to fix it. I asked if his company routinely doesn't uphold their word. If you promise not to drive on the driveway, then disregard your customers request and damage our property, then they should be responsible to fix it. We ultimately had to replace the driveway at our own cost. To make matters worse, the new decking is still extremely poor quality. It doesn't match the rest of the decking. The workers left concrete all over our windows and brick. The pictures below shows the color discrepancy from this past week (almost 5 months after the project was completed). We have attempted to call Scott and the J Caldwell front office and none of our calls have been returned. Don't make the same mistake we did. Please avoid this company at all costs. :-/"
"We bought our home 7 years ago because of the yard and the dream of putting in a pool. Because we have waited so long to finally pull the trigger, we took our time doing research and appointments before choosing J. Caldwell. We are currently in the building stage and my husband and I talk often about how grateful we are for choosing this amazing company. Tanya is our pool designer and she was the ONLY ONE out of 5 companies we met with that solved all of our existing elevation and landscape problems/ challenges WHILE giving us what were hoping for in a pool and staying in our budget. She not only listened to what we were saying we wanted, but heard what we weren't saying too. She took the time to ask questions about what we were saying and WHY we wanted what we wanted. The design she delivered was TOP NOTCH. When we saw the pool design our jaws literally hit the floor. The easiest 'yes' we have said during this whole process! Brent, the project manager, is extremely knowledgeable and personable. He knows our project so well that it FEELS LIKE we are his only customers. We feel like we have someone on our team looking out for us! The quick communication is icing on the top for someone who really loves to know whats going on (ME!). We feel confident in our decision to use J. Caldwell for our first pool build and are looking forward to sharing the final project soon!"
"From start to finish a seamless process. J Caldwell Pools is a well oiled machine. Everything aimed at making the customer happy. Tanya, was amazing on the design and startup. Brent is an absolutely awesome superintendent and builder. Ralph and Dustin were great teachers in getting us set up and going. We’ve had 4 pools prior to this one, and no comparison on how this went vs. the others."
"Had a great time designing our pool with Ashley at J Caldwell custom pools. She was very knowledgeable and answered my what seems like hundreds of questions with infinite patience. The construction of the pool was probably the smoothest part of our entire new home build! The finished product is beautiful and we are enjoying it more than we thought possible."
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