Home Services at The Home Depot 2000 Butterfield Road, Downers Grove, IL 60515

"We always have a decent experience just shopping here but definitely never buy anything that has to be delivered or installed. First delivery was dreadful. Our material was in and delivery scheduled but someone sold it, nobody ever called and we had to take 2 days off completely and make 6 phone calls and a trip to the store to finally get it at 6pm on a sunday. Install went pretty well but then they were short 2 pieces that weren't in stock. Spoke with customer service 2 times about it and the installers still haven't contacted us after 3 weeks. The project will never ben finished and it has been nothing but a bad experience. This is a retail store only, hire real professionals, dont fall for their BS that they can do the whole job. Installers never came back to finish the job and never returned phone calls. We had to put the missing trim in ourselves and decided to install the next room on our own. STAY AWAY FROM ANYTHING INSTALLED OR DELIVERED!"

"What a horrible experience and no care for giving any customer service what soever. I went in on saturday on labor day weekend for kitchen cabinets. I asked ed for help he told me he was the only person there and he had a lot of quotes to work on. I decided to stip and ask for a managers assistance and met lorenzo. I gave him all the drawings and list of cabinets I needed and asked him whe. He has a chance could he have some one quote the instock hampton bay cabinets in dark color. He took copys from me my contact info ans said that next day someone will call me. 4 days went by and I calles and asked for the store manager they told me he wasn't in but jimmy would help. All jimmy did was give me bs apologies and promoses me that either lorenzo or himself willget right back to me a week went by and still false promises and no call. I went to the store looking for this store manager and lorenzo again agologizes and tells me its eds fault. But he will get it to me in 15 min. Still dont have the quote I called back today and got to ed. You know he had some nerve. He said he lost the papers and would I resend him what im looking for. Get real. I will pay more any where and the 25000 I have spent in that store last 8 years I would like to have spent somewhere else. Lost a customer for life."