Pandora 8401 Gateway Boulevard West, El Paso, TX 79925

"This was my first time visiting the store and was not sure of how to get help. When you go into the store you have to sign up in an ipad however no one in the store points you to that direction. Everyone working there seems to be in a terrible mood. I understand they are busy but they should keep their professionalism and stay focused on prioritizing good customer service."

"I had an unfavorable experience at the store, which contrasts with my positive encounters at other Pandora locations in different cities. Unfortunately, the manager’s demeanor appeared discourteous, and her lack of attention to personal appearance conveyed a sense of indifference to her role. Regrettably, this has left me with the decision not to return to this particular store."

"I endured a 90-minute wait in line to collect my order, only to find it wasn't prepared. Many frustrated customers surrounded me, as the staff proved unhelpful and displayed a dismissive attitude. I advise against visiting this establishment; opting for home delivery is a preferable choice."

"If I could give it one star I would!! It was my first time at this store. When I get there I see there’s a line so I’m standing there behind the people at the door and one employee yells move away from the door don’t block entrance! Keep in mine it’s my first time there!! The people in front of me told me I have to sign in in the iPad!? Why don’t you guys have someone that pays attention to customers as they walk in and let them know how your system works. Horrible experience never again."

"I've gone a couple of times before and everyone is pretty nice. But the guy that works there named Oscar is super helpful and sweet. I just called after about 2 months from getting engraved charms for Bridesmaid and I needed 2 more but couldn't remember how we did them. Since he played around with it till it worked. Just called and he totally remembered and did it again for me on the phone so when I go in tomorrow and it can be fast and smooth. Since I drive from out of town and am flying out of El Paso tomorrow. Thank you so much for your kindness and customer service."