LA Fitness 488 South Randall Road, South Elgin, IL 60177

"Gym, “Your credit card declined. Can we please get an updated credit card number?” Me, “Sure. It expired. Here’s the new one. And when are you going to fix that fourth stair stepper that has been broken for 2 months and no one even cares?” Gym, *crickets* Even the vending machine is broken. If you believe I’m joking, check it out yourself. The most frustrating thing is when I keep asking about the stair stepper for like a hundredth time, no one to this day can come up with a plausible excuse. The other stair steppers are always, ALWAYS occupied. What am I exactly paying for if I can’t use the equipment?"

"I have been going to this location since 2013, with the exception of the few years that I decided to explore other options. My husband and I recently rejoined and also purchased a membership for our son as well. Things have been fine so far. Cardio equipment is not the best, but they’re usable. Facility is clean, although I’ve never needed to use the locker rooms so I can’t speak of those. We brought a guest this week, his pass scanned fine on Monday. This morning, we were told that our guest couldn’t enter without a manager’s approval and we’d need to wait until 8 or 9 am. It was 5 am, people work, and we were left without alternative options. I understand you have your policies, but who has 3 hours to wait for management? We believe our situation could’ve been handled more professionally considering that we have 3 memberships, the time, and the fact that people have schedules. We will be canceling today! Thank you!"

"Insurance plan randomly dropped my membership, but I met with Jack, who was incredibly helpful! I definitely want to continue working out here at this location and hopefully insurance problems will be fixed. But Jack is the best, regardless!"

"It's a big gym but too crowded. Half of the hand sanitizing spray don't work"