Progressive Insurance - Claims Office

"I was impressed at how easy they were to deal with after an accident."

"During our recent deep freeze, I called for roadside assistance. Shortly after requesting assistance I got a text message saying they were experiencing delays. Twenty four hours later I hadn’t heard anything back, so I called Progressive and I spoke with Ben. Ben told me that because of the weather alerts in my area, all of the towing services near me weren’t answering their phones and they were only able leave voicemails. This seems odd for a nationwide insurance agency when in fact I know there’s a 24 hour towing services less than 3 miles from where I needed services. I would’ve been in a dangerous situation if I were stuck on the side of the road in the cold and at night if I had relied on Progressive. I ended up canceling the request and seeking other means of emergency service. I also see that Progressive makes it very difficult to leave a review for them. Wonder why???? For the record, I didn't purchase my insurance through a local office."

"I was the victim of a car accident by a progressive insurance customer. These people are downright evil and won't even provide reasonable accomodations for weather or any other reason. Worst insurance company, and their reputation in the industry is horrible. I've never felt more victimized by an insurance company"

"this insurance company so bad. Don't waste your money and time with unreliable insurance company like progressive. Even though I purchase full coverage and paid 6 month full, did not cover my car loses after the accident and asking more money even though I canceled my car insurance 2 months before the insurance coverage ends. I would never recommend anybody this useless service."

"Terrible company. I have called 4 times and keep getting the run around. The Progressive agent made a mistake on my policy and now it shows my daughter has two accidents. The other person has the same first name and birthdate but different last name and SS#. The consumer credit reporting agency, Lexis Nexis, says the Progressive agent pulled the wrong person’s driving record and the files for Lexis Nexis don’t show any accidents for my daughter. But Progressive won’t run a new CLUE report to verify and fix it. Progressive wants to make me jump through hoops to correct their error. Nope! I’m switching companies and make sure everyone knows how inept Progressive is."