NorthShore University HealthSystem

"About North Shore University Health Systems. My PCP, Ophthalmologist, and pain Dr. are wonderful. Communication from the Urology Dept. to both myself, and the staff, is terrible. Phone calls don't get returned promptly, if at all. My surgeon in the Urology Dept. had no compassion or empathy whatsoever. He boasted that I would be just fine after his surgery, and I was not. I had bad problems for 10 months, after surgery, from Aug 2022-June 2023. I called once, post surgically, at 9 p.m. not knowing who was on call. My surgeon answered, berated me for not having called earlier. "I don't have much time, I wish you had called earlier, I'm at my son's soccer game." N.S. either had equipment to perform tests and no one to administer them, and vice versa. Rush had everything and everyone. Most of my problems were solved at Rush Hospital; there might be one minor problem left. Communication was FAST, the head of the Dept. and his nurses truly cared about me. The last urologist whom I had seen at N.S. felt that I needed a second operation. The Urologist at Rush felt otherwise, and six weeks after treatment has ended, no other operation has been necessary. DO NOT be treated at N.S. for urological problems."

"Stoya who works here is so sweet! And I really like Dr. Cordeiro. She is very reasonable and listens well."

"Called for an appointment and was told there were no appointments available with any doctor for at least 2 days. Was told to come in for walk-in hours at 8:00 a.m. (which I did). Waited for 45 minutes. Then receptionist came out and said that the doctor who was scheduled to be in the office never showed up so that I would have to wait another 1 hour to get in to see a different doctor on staff. This office is not run very effectively. It is not acceptable for a medical practice to expect people to wait for 2 hours to see a doctor. I'm going somewhere else next time."

"New patient, and first time here. I am very satisfied with this practice. My doctor is very nice. The staff are very nice. Very professional and quiet practice. I couldn't have chose a better place to be seen."

"Great just Great"