Division of Gastroenterology

"They seem understaffed and over scheduled. I was not able to talk to anyone about questions I had about my procedure that involved more office procedure and transportation than a medical question. The person who answers the phone cannot answer questions or transfer you to anyone who can. No one called back. I was assured someone would call me back after the procedure and the faulty logic on that was not lost on the customer service rep, there was just nothing she could do. She's reading a script and isn't allowed to deviate from it. Also, the doctor was not added to my Northshore Connect so I could not message the doctor or staff through that portal. I get being busy. I'm a professional. I call all my clients back and return emails before end of day. My cat's vet always calls me back before the end of day. I didn't even need to talk to the doctor, a paraprofessional, a nurse or office manager would have sufficed. Unable to get a call back, I rescheduled and now wait another 7 months. I'm ready to give up and wait until I can change insurance for next year and look for a different medical group and hospital."