Genesis Family Medical Center | Niral H. Tilala MD 413 South Mississippi Street, Blue Grass, IA 52726

"I loved my stay there, I honestly didn't want to come home, I was treated so well there the whole stay. I had a 4 day stay there, was transferred from the local ER in my area, Aledo Illinois I had to go for my blood sugar, it was very high, and all the nurses and the doctors were very nice to me and made sure I was comfortable the whole time. The first night I was in the ICU and all the nurses were very nice and very attentive to me and made sure I was getting better. I will never forget their kindness. After they stableized me in ICU, they transferred me to the 7th floor(because medical was full) and the room had a cheerful vibe to it I thought, and all the Nurses and CNAs were so good to me. One nurse, her name was Marcia, when I was officially diagnosed with Type 1 Diabetes took time out of her night and sat with me and discussed everything with me, she even showed me her notes she took in medical school about Type 1 diabetes, and that really meant alot to me. One of the CNAs happened to work everyday, her name was Nicole, was a sweetheart to me. She always made sure I had plenty of water and always made sure I got up and moved around like the doctor wanted and was very gentle with me. She even helped me calm down when everything was happening when they got me up to the 7th floor, i will never forget her kindness either. The food was amazing, it was always fresh and I thought it was so cool I could call in my order and they deliver it to me. They even helped me get insurance, I was uninsured when I got there and Genesis sent me a wonderful social worker that bent over backwards to help me get insurance. They also sent me a wonderful Diabetic Specialist that taught me everything I needed to know, she made sure I knew how to take my insulin, how to load the kwikpen and syringe and taught me procedures on what I should do if my blood sugar gets too high or too low. She even gave me not one but two Blood Sugar meters and some test strips for them and made sure I knew how to use them. She even set them up for me, so all I would have to do is just insert the test strip and test my blood. She even made sure I knew how to replace the lancelet in the lancing device. All in all my stay there was wonderful and if I ever need to go to a hospital again for a stay I will always ask if I can go to Genesis West. I think my whole experience there was a blessing"

"Worst ER experience I've ever had. I presented with kidney stones (which I've never had before and are the most excruciating thing I've ever experienced, including giving birth). The check in lady was beyond rude because I didn't write down the time or intrinsically know to sign in on a piece of notebook paper in a random slot on the counter. She refused to open her window & made me yell out all my personal info. I'm in so much pain I'm crying & doubled over--doesn't matter to her or anyone. Finally they take me back. The pain increases and I am dizzy and think I'm going to pass out. Repeatedly told there's nothing they can do until I see a doctor. I do not see a doctor for hours. I am losing my mind with pain. Being ridiculed for crying by other patients in the ER to the point my boyfriend has to get security, finally a nurse starts an IV and gives me pain meds. I'm suspicious because no doctor has so much as spoken to me, how can they know this is the right drug? Four hours later I see a doctor for 5 minutes. I have no idea what her name is and I am discharged. I was told a patient advocate would contact me about the way I was treated. I've left the patient advocate 3 messages, no response. Never ever again."

"Worst hospital I've ever been to in my life. The staff are so rude I'm scared to go back. Suggested I was faking it, even though I'm getting other people around me sick.. There was a "nurse" walking behind me harassing me and arguing with me and I asked why wouldn't she leave me alone only to be told she was "helping me walk." I was on an IV for dehydration and was able to carry it with me to the bathroom on my own, and to the nurses station. Apparently they got tired of me coming up and asking them questions because all of a sudden my IV is hooked to the bed for no apparent reason, and without informing me. I felt like I was restrained to the bed by the needle in my arm. There was no cause for them to suddenly attach it to the bed like that other than to stop me from getting up. I freaked out and ripped the tube apart, cursed them out and walked the f outta there. I have a long history of getting treated like crap at that hospital, dating back to the late nineties when i was choked out against the wall by a security guard after not laying a finger on anybody, then getting a pillow stuffed in my face, getting told that if I can scream, I can breathe. Blood caked on my lips the next day. Stay the hell away from this hellhole, these nurses are working for the devil or something."

"This is in regards to the Emergency room. I was referred to the emergency room by my doctor, who is also a part of the Genesis system. I was having fairly significant symptoms and watched as people with less severe issues were called ahead of me, even if they came in after me. I told the triage nurse what medications I was on and she neglected to add it to my information. All my labs and scans came back clear, so they sent me home, even though they had no idea what caused the change. I continued being severely symptomatic with an issue I had never had for 36 hours over a weekend while I wait to see my general practitioner."

"Rooms and nurses were great! However the doctors were not thorough or careful enough with the needs of the patients in a case by case basis. They don't seem to not hold you as a priority unless you have a 'cool affliction'. Specialists ,for things like mental illness, were so overburdened that they only dealt with extreme cases rather than correlating causes such as depression and infant stages of self harm that lead to extreme occurrences like suicide. Sometimes you just need an oil change before the whole engine blows, you know? I was discharged before I even spoke with someone that might have known what to do with my reason I was there. Shift doctors mearly dismissed me, discharged me and passed me off to a general practitioner. Oh they have me a few pamphlets of resources I could googled on my own. Very let down by the doctors at this facility, but extremely satisfied with the nurses. Best medicine I received was from a nurse hugged me while I was breaking down from a panic attack."