Fidelitone,

1260 Karl Court, Wauconda, IL 60084

"Absolutely the worst service with a company I have ever experienced. They discriminate against customers in rural areas. I have been waiting on a couch since NOVEMBER and they have rescheduled my delivery appointment FIVE times. The ABSOLUTE worst company I have EVER worked with. No one at the Raleigh/Durham hub could provide me with any assistance and continues to tell me that I will just have to keep rescheduling. BEWARE of purchasing any furniture that has to be delivered by them. ABSOLUTELY HORRIBLE."

"The most unreliable/irresponsible delivery company I've ever had the displeasure of being forced to use. I've been waiting over 2 months for them to deliver a mattress with 6 different appointment times and it still has yet to be delivered."

"The best delivery service I have used. I would like to appreciate the driver by the nameCesar and his helper Jose, they were very warm and respectful making sure they carry my furniture with maximum care plus they were supper early than scheduled which was very helpful on my end I will be using FIDELITONE and be sure to ask for these these two gentlemen."

"Amazing delivery service from Jose and Cesar. Thank you so much for the prompt delivery and careful move-in of our new mattress. Outstanding!"

"This delivery was a nightmare. Not only did the delivery drivers manage to make dents, scrapes, and holes in every wall they encountered, but they severely damaged my couch from Arhaus. They even gave me a cracked light switch plate. The couch was expensive, and they unwrapped it from the protective packaging and shoved it into walls and stairs instead of saying they couldn’t get it up the stairs. They repeatedly dropped it and slammed it into the metal stairs. The walls were painted in the last 6 months, so each and every damage is from them. I’ve sent emails and left a voicemail for claims administrators but have not heard back in over 24 hours. I now have hundreds of dollars of damage in my building’s stairwell and entryway, as well as a couch that is in terrible shape with dents, severe scratches, chips, and broken staples. The worst part is that this company will come again to remove my defective couch—I’ve already asked for a full refund because I do not want to go through such a stressful experience again. I will not order anything from any company who uses Fidelitone for their delivery. I am absolutely livid and horrified by this experience."